Jason Wild

And look at Gen AI.

Gen AI is a powerful, almost magical tool.

But if you're not focusing it on the right problems...

then you're wasting a lot of energy and resources working on things that honestly don't matter.

So one of my favorite stories of this, living in the New York area is the Waldorf Pastoria Hotel.

Powerful, but brief story.

Every couple of decades, Waldorf goes through a massive renovation.

But when they went through the last renovation, they open it up to the public first week and

Very, very, very important.

Entire leadership team is tracking all of the customer feedback and input.

There's a problem.

Uh-oh, what's the problem?

A spike in complaints from customers about something.

What is it?

Well, they're saying the elevators are too slow.

Let's organize an emergency meeting, get all of our bright minds.

All these ideas are thrown on the table, right?

Million dollars for this, multi-million dollars to change the algorithm, change the staff elevator.

What happened?

Well, the intern did a couple of experiments.