JC Quintana

Postmodern jukebox is amazing.

I understand what experience I will probably get from a concert with them.

But now they're in a cave.

Wow.

Is that going to sound better?

Is it going to sound worse?

It was incredible, by the way.

It was an amazing experience.

And it was based on my base level experience of what I knew about them, right?

But the point that I'm trying to make about experience and that final conversation in the Dialogue 7 framework is you cannot start with experience.

You cannot start and say, this is how I'm going to treat you because I don't know about you.

I don't know about your value expectations, your definition of value.

I don't know about your culture.

I don't know about the level of engagement you expect, knowledge and accountability issues.

I don't know about the level of transparency it's going to take.

How can I go and define experience without understanding your expectations for those other things?

When I initially wrote the book back in 2017, I was smack in the middle of all my doctoral work.

And I decided that anything that I was going to study had to do with business because I didn't want to go and do clinical work.

I wanted to stay in organizational psychology, industrial organizational psychology.

And so I kind of picked a research topic that had to do with