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JC Quintana

๐Ÿ‘ค Speaker
597 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

the Bible.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And to some extent, I do believe in the core concept of the book

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

which is people are looking for solutions to problems.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And so you should talk to people about your product in terms of what they deliver.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Michael Leboff is one of my mentors who wrote, how to win customers and keep them for life.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

He talks about the golden rule and he talks about how, you know, people love to buy, hate to be sold, all those things, right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I kind of fast forward to today.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I wish that I had not read

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

as many strategic selling book and solution selling books and instead wrote more about the art of war.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I wish that I had read the art of war first and maybe some of the stoic books that are very popular today instead of reading things like solution selling and things like that.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So it's going to sound a little pious.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I hope I'm right.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I hope that in the end, when we all kind of like figure out what the truth is about life, that they go, oh, JC was right.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

That's right.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Hey, JC, listen.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

If I'm gone, still come to my grave and say, hey, buddy.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

My reasoning for that is that I think we overestimate the influence of character on business acumen.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I think that we push strategies first.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So great books like those books, they're still great to use at a certain point in time.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

But until you mature to a point that you understand and define your character as a human being, it's very easy to know how you're even going to apply those things.