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Jeff Lash

๐Ÿ‘ค Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

But it made sense to me.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And I remember about two months in to that job, kind of realizing it just clicked.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And I started learning about what real product management is.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And so much of it overlapped with everything that I had done up to that point.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So the technology, obviously, from growing up around it, the marketing and positioning and branding stuff that I learned in school, and then a lot of the user experience concepts, doing customer interviews and understanding needs and prioritizing and things like that.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So it really, to me, is this

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

combination of all the different things in my background.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And so that, you know, I've been doing that for two decades or so now since just following along that path.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So I think, you know, long answer to your question of what shaped me, it's really those different things.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Like I am probably, you know, there's different types of product managers, some people that come from more of a, you know, technology background or a sales background.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I come from probably more of the UX and business background.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Like I'm always thinking about

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How great product teams use customer insights differently with Jeff Lash

you know, what can we do that would be good for our customers, but that also will be successful for the business.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That's kind of my dominant mentality.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

There's other people that know technology better than me and even the nuances of your experience, but really it's about, I think what's really shaped me is that idea of if we can create products that are good for the customers, it will also be good for our business.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Yeah, we we have very similar backgrounds.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

When you were talking about product management didn't really exist.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

We called it business analysis when I started.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And, you know, now that means something totally different.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

But, yeah, going through the data, data organized, data oriented process.