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Jeremy Wacksman

๐Ÿ‘ค Speaker
547 total appearances

Appearances Over Time

Podcast Appearances

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

That kind of data is immensely valuable because people are in search of basically almost like regret minimization when they're buying in the category.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So I think it depends on

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

the type of data maybe in the transaction, whether it's worth going after and investing in incremental data.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Agreed.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Well, for the agent, the example you just gave, letting them focus on the atoms and not the bits is incredibly valuable.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

I mean, that's the other thing.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

If you talk to Pam, she probably wanted to spend time trying to figure out what house you should buy, trying to figure out how to help you.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

The best agents are...

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Yes, they're staging the home, but more often they're negotiators, they're consultants, sometimes they're therapists.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

They're doing the professional service, client service work, but they're stuck doing all the busy work.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Like the customer relationship management software we offer, you go watch and agents are spending so much of their time, follow-ups,

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

responding to the text that came in, checking the item off the to-do list.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

This is stuff that software and workflow can and should do for them.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So if we can generate more data to help take away the busy work, the back office work, so they can kind of do the front office client work, that's intensely valuable to them as small business owners.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

I think we have a benefit in that we're so small in that market, right?

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

The market, which is, well, one, we would argue a local share of transactions, but even if you want to think about a national market, a national share of transactions, and we are so small, and then the components of the transactions

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

Mortgage is one of the most regulated markets out there.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And we are basis points of share relative to the large mortgage providers.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

And so we can grow nicely and still be very, very small.

Decoder with Nilay Patel
Zillow's CEO on growth during a housing crisis

So we need to be aware, but we try and build all of our products