Jeremy Wacksman

So loan officers, rental sales, you know, loosely speaking, it's about half and half.

I mean, product and engineering is probably the largest group.

We are first and foremost technology innovators, and that's kind of where we got our start.

And that's still, as we talked about earlier,

Yes, the business model's evolved, but building the best products and services, even if that's becoming software for the real estate agent, or if that's becoming software for loan officers, that's still how we get to our end goal of more transactions.

So that's still the largest investment we have.

But as the businesses are growing, staffing more loan officers, staffing more account managers to work with agents,

That is variable growth that comes as we see more share come.

So those are growing as well.

And those are probably on a percentage basis growing more, even if on a dollar basis, that's still a smaller part of the company.

I guess I'm a big believer in find the truth, don't find the right answer.

There was a famous quote that I'll get wrong that was like, you know, humans are naturally biased to want to be right.

And sometimes they want to make the argument versus actually like seek the truth in the data.

So our version of kind of customer obsessed is we're looking for the answer from the buyer or the seller or from the agent using the software.

And ideally the data helps us make sure we don't have biases or we re-challenge assumptions.

So like we push for data where we can get it and data to make decisions.

That doesn't mean we wait for data.

Like sometimes you have to make a gut decision, but often we want to be as data informed as we can.

That policy is really about protecting transparency.

So back to your earlier question, we all benefit, Zillow and our competitors, from these MLSs have most all available listings for free.