Jesse Zhang

I would say even for large enterprises, within weeks.

Everyone wants to just go live to everything, but the reason why you stage it out is so you can make sure nothing's going wrong.

And you can tell if something's going wrong almost immediately because you have these metrics.

So even within a week, you have...

500 person org, I'd probably estimate mid to high six figures of conversations a year, maybe slightly higher.

What you're doing there is making sure that things are going well.

So within a week, you can see like, okay, what is the resolution rates?

Is that what we expect?

Okay, great.

What is the customer satisfaction?

People have those scores as well.

And then they'll probably have some sort of accuracy metric based on like human review.

If those all check out, there's really no reason why you shouldn't roll it out.

And again, the business case is so obvious there, right?

So, hey, we're both generating a ton of operational efficiency.

And our customers are happier.

So yeah, let's just send it out to everything.

It ranges all sorts of different things.

Sometimes it's obviously like both sides, like us and the customer, we take everything very seriously.

But there's a lot of things you wouldn't expect.