Jesse Zhang

Just think about how much these large companies invest in their mobile app or their website.

And this is literally how everyone communicates with them.

So this could be a way where eventually Decagon

The way any user interacts with any brand is through an AI agent and for all sorts of different use cases.

It benefits our customers for the AI to have all this context because it can seamlessly flow between things.

A lot of them want to do sales type use cases at the end of a support flow or vice versa.

That's exciting.

Number one thing is just APIs for the AI to use.

So APIs to take action, APIs to look up data, APIs to reformat things.

That is often like, hey, if you have those, you already know that within the first month, it's already going to be a great experience.

If you don't yet, then we should try to build towards that as soon as possible so that the AI can actually achieve that elevated experience.

That's the main thing.

Most people already have documentation.

It might not be up to date, but we can help with that.

Most people already have SOPs, I guess.

And then we are able to use that and generate our format.

We call them AOPs, agent operating procedures that are just SOPs, but for AI.

And then brand guidelines, like I said, people usually have those as well.

So you just ingest them.

It definitely feels like there's maybe a little bit too much excitement right now on the AI side.