Jimmy Wales

what trust comes from is that ongoing willingness to get it right this applies to all kinds of businesses and things like people will forgive like a business screws something up okay people will forgive that as long as like oh you were really good about the refunds and you sort of examined the your process like how do we put out this crappy product and now we've got to give the refund and yeah

Whereas, you know, stonewalling, pretending it never happened, continuing to put out, you know, oh, we've got the new version and somebody bought it.

And it's like, yeah, it's just as much sucks as the old one did.

Then you lose trust.

And so, you know, I think we shouldn't think that the only way to get to trust is by being perfect.

Right.

It's like being like, oh, transparent, honest and going like, oh, actually, like one of the rules of trust is be transparent, especially when you have something to hide.

Right.

You know, I like to go like, actually, we aren't perfect here like that.

We didn't get this one right.

You know, like we're going to have a big discussion now and figure out what happened and try and fix it.

It's really troublesome.

And we all learned the expression alternative facts when it was Trump's first inauguration and there was a dispute about how many people attended.

Right.

And it's like, well, there is a fact there.

And, you know, like you can't just say alternative facts.

It's like there's only one fact.

That was a Kellyanne Conway.

Yeah.

You know, I.