Jimmy Wales

And after a few weeks, they were like, it was just getting worse and worse and worse because this woman wrote a very emotional, you know, like, I'm sitting in the stairwell of my apartment building in tears.

I can't bear to go back in and see what happened.

And the company was doing nothing to help and so on.

And they realize, and people have been saying this to them for a long time, like a venture capitalist told them, you're going to get somebody killed.

You know, like this whole thing is crazy.

in Airbnbs or assaulted.

Oh, yeah.

Yeah, yeah, yeah.

Yeah, yeah, yeah, yeah.

But they realized, like, if people think a normal thing that's going to happen, you put your house on Airbnb and it gets trashed, we're going to have no landlords.

Nobody's going to participate.

So they basically, like, pushed the brakes on the whole company and said, like, everybody has to work.

We have to think.

We have to brainstorm.

Like, how do we build trust?

Like, people aren't trusting us.

In fact, it's gotten really bad because we screwed up this whole situation so badly.

And they did a lot of things.

They made a lot of changes at that time.

Like, I mean, at the time, apparently you could rent a place with just an email address.