Jimmy Wales

Like neutrality is so important to our being trusted that we have to maintain that.

So when we're accused of bias, what I always say is let's take that seriously.

Like, let's have a look.

Right.

And sometimes you look and it's sort of like we treat the New England Journal of Medicine better than we treat a social media influencer who claims something like crackpot.

No apologies.

Right.

I don't call that bias.

I call that sort of editorial judgment and being thoughtful about it.

And other times, you know, I look and I'm like, you know what, we could be a bit better.

Like this is saying something in Wikiva ways that probably shouldn't.

And like, you know, we need to grapple with that.

And so, you know, overall, what I believe is like.

what trust comes from is that ongoing willingness to get it right this applies to all kinds of businesses and things like people will forgive like a business screws something up okay people will forgive that as long as like oh you were really good about the refunds and you sort of examined the your process like how do we put out this crappy product and now we've got to give the refund and yeah

Whereas, you know, stonewalling, pretending it never happened, continuing to put out, you know, oh, we've got the new version and somebody bought it.

And it's like, yeah, it's just as much sucks as the old one did.

Then you lose trust.

And so, you know, I think we shouldn't think that the only way to get to trust is by being perfect.

Right.

It's like being like, oh, transparent, honest and going like, oh, actually, like one of the rules of trust is be transparent, especially when you have something to hide.