Jimmy Wales

You're predictable as a company.

Yeah.

Yeah, exactly.

Inside an organization, you have to have a lot of trust.

Like, what is our strategy?

Because uncertainty is worse in most cases than making a decision that's slightly suboptimal, you know, like, like completely whipsawing back and forth.

So what are the principles that you need, you know, in order to build trust?

Trust between maybe rank and file and the management.

Trust between different equals in the company and things like that.

It's fundamental to relationship.

And in business, it's fundamental to actually getting things done.

Where are you calling in from today?

I live in London now since 2010.

So 15 years, 16 years.

I mean, I'm trying not to, but the children tease me if I say zebra instead of zebra and that sort of thing.

Oh, I definitely had a Southern accent.

Yeah, as a kid.

I lost it as a teenager, I would say.

I went to a school where... Huntsville's a funny place.

Huntsville grew from about 20,000 people in 1960 to about 200,000 in 1980.