Joe DeRosa
👤 SpeakerAppearances Over Time
Podcast Appearances
Something very dumb that I just couldn't figure out.
Every time, first question on customer service, can we do a screen share?
Every time I go, no, we don't need to do that.
I'm smart enough that if you tell me what to do, I'll do it.
And they go, okay, no problem.
And then they tell you what to do, and it's so easy.
And I'm like, why are you fucking asking for a screen share first?
Why do you think they're doing that?
I just think it's more, I don't know, data gathering, getting into your shit, whatever.
I remember going into SiriusXM.
And again, I like SiriusXM.
But I remember going into SiriusXM when they first started doing this.
And you'd go in and you always had to sign in.
But the sign in suddenly was address, phone number, all this extra email, all this extra shit.
And I would kind of argue with the person.
Why do I have to type all this in?