John Beadle

And so if you look at the last generation of RPA and kind of other much more brittle forms of automation in healthcare, they didn't really work very often.

They would break.

you know you would not be able to find where they had broken down in the process etc and so once you know once gen ai became available you could now integrate with legacy systems you could execute entire workflows particularly where there's manual repetitive processes and you know we were able to integrate with all these legacy technologies you know fax machines

Places where folks are making phone calls and spending hours, etc.

So the workflow we started with, with Ascertain, which was driven by Northwell, who we co-created the company with from the ground up, they were having real challenges, as was every health system in the country with discharge planning, getting patients out of the hospital into their secondary side of into a secondary side of care, like a skilled nursing facility or a long term care facility, etc.

And so delays in prior authorization could mean that a patient would spend three or four days more in the hospital than they needed to.

And so that process would take hours, hundreds of clicks.

We were able to go in, shadow those teams, use AI agents to augment or turbocharge where human beings are doing those processes today and get it down to 90 percent less time.

And so patients are out of the hospital a lot more quickly.

It means the health system is able to drive more profitability and throughput in ways that are extremely desirable to them.

And these deeply scarce labor pools, nurse case managers, which are in incredible demand across the entire health system.

could be turbocharged and used a lot more effectively.

And so we took a process where you're using a fax machine, handwritten forms, phone calls, et cetera, and get it down to a couple of minutes, which is a transformative example, I think, of how this type of technology can be applied.

It's a great question.

So our process really revolves around we will spend time with all of the management teams that are health system partners.

So we now have 14 health systems that we have strategic collaboration agreements with.

They represent a really nice microcosm of the US health care system as a whole.

And so we have large AMCs like Stanford, Yale, Vanderbilt, et cetera.

You know, huge conglomerates like a Northwell or a UPMC that have a little bit of everything.

You know, public land grant universities like an IU or an Ohio State, et cetera.