Johnny

I'll probably just do a couple of short runs I'm not going to do anything long after this I need to recover now so yeah My name's Serena How did it go?

I'll probably just do a couple of short runs I'm not going to do anything long after this I need to recover now so yeah My name's Serena How did it go?

Thank you, Matt. And I can only echo what you say and have said about the time we spent with Chris from Planhat. Really interesting and something I resonated with. As a consultant myself, we are really focused on customer outcomes, focusing around what is the return of the investment that our clients make. And Chris made a fantastic point about that.

Thank you, Matt. And I can only echo what you say and have said about the time we spent with Chris from Planhat. Really interesting and something I resonated with. As a consultant myself, we are really focused on customer outcomes, focusing around what is the return of the investment that our clients make. And Chris made a fantastic point about that.

Really shifting cultures towards a customer approach, really focusing on the organizational shift where teams understand and prioritize the customer outcomes. And that focus possibly in some locations across the world is not as prevalent or a priority anymore.

Really shifting cultures towards a customer approach, really focusing on the organizational shift where teams understand and prioritize the customer outcomes. And that focus possibly in some locations across the world is not as prevalent or a priority anymore.

So Chris mentions about how to achieve that customer centricity by really pushing that cultural change from top down with clear communication and alignment across all departments.

So Chris mentions about how to achieve that customer centricity by really pushing that cultural change from top down with clear communication and alignment across all departments.

It's something that we resonate with, importantly, across all of the commercial engineers, having all of those important departments wired together with that common narrative around customer centricity that will really drive cultural change. So yeah, echo what Chris was saying there and follows a valuable point. Matt, from your side, what was something of interest?

It's something that we resonate with, importantly, across all of the commercial engineers, having all of those important departments wired together with that common narrative around customer centricity that will really drive cultural change. So yeah, echo what Chris was saying there and follows a valuable point. Matt, from your side, what was something of interest?

Thanks, Matt. And I echo the sentiment that you shared there. Really did enjoy the conversation with Mike.

Thanks, Matt. And I echo the sentiment that you shared there. Really did enjoy the conversation with Mike.

And when you've had a deep and meaningful conversation with someone, when you're taking a walk or you're thinking and reflecting that days after some of the points that Mike mentioned to us still ring in my ear and I resonate with, the critical one for me was about how effective leadership involves balancing task orientation with relationship building.

And when you've had a deep and meaningful conversation with someone, when you're taking a walk or you're thinking and reflecting that days after some of the points that Mike mentioned to us still ring in my ear and I resonate with, the critical one for me was about how effective leadership involves balancing task orientation with relationship building.

And I then think about my own leadership or my own relationships with clients. And I think a lot of the time I'm task oriented. I'm ticking things off as I go through this list throughout this day. Oh, Friday, have I done my to-do list? Oh, it's Monday morning. What is my to-do list?

And I then think about my own leadership or my own relationships with clients. And I think a lot of the time I'm task oriented. I'm ticking things off as I go through this list throughout this day. Oh, Friday, have I done my to-do list? Oh, it's Monday morning. What is my to-do list?

So that's really resonated with me because actually indexing more on the relationships that will then help solve challenges or opportunities down the line. As I said, Matt, it really did resonate with me. So thanks for asking that. What about you, Matt?

So that's really resonated with me because actually indexing more on the relationships that will then help solve challenges or opportunities down the line. As I said, Matt, it really did resonate with me. So thanks for asking that. What about you, Matt?

Greyhound Trust is a non-profit organisation that looks after greyhounds after they retire from racing and they try to find homes for them.

Greyhound Trust is a non-profit organisation that looks after greyhounds after they retire from racing and they try to find homes for them.