Johnny

So Chris mentions about how to achieve that customer centricity by really pushing that cultural change from top down with clear communication and alignment across all departments.

So Chris mentions about how to achieve that customer centricity by really pushing that cultural change from top down with clear communication and alignment across all departments.

It's something that we resonate with, importantly, across all of the commercial engineers, having all of those important departments wired together with that common narrative around customer centricity that will really drive cultural change. So yeah, echo what Chris was saying there and follows a valuable point. Matt, from your side, what was something of interest?

It's something that we resonate with, importantly, across all of the commercial engineers, having all of those important departments wired together with that common narrative around customer centricity that will really drive cultural change. So yeah, echo what Chris was saying there and follows a valuable point. Matt, from your side, what was something of interest?

Thanks, Matt. And I echo the sentiment that you shared there. Really did enjoy the conversation with Mike.

Thanks, Matt. And I echo the sentiment that you shared there. Really did enjoy the conversation with Mike.

And when you've had a deep and meaningful conversation with someone, when you're taking a walk or you're thinking and reflecting that days after some of the points that Mike mentioned to us still ring in my ear and I resonate with, the critical one for me was about how effective leadership involves balancing task orientation with relationship building.

And when you've had a deep and meaningful conversation with someone, when you're taking a walk or you're thinking and reflecting that days after some of the points that Mike mentioned to us still ring in my ear and I resonate with, the critical one for me was about how effective leadership involves balancing task orientation with relationship building.

And I then think about my own leadership or my own relationships with clients. And I think a lot of the time I'm task oriented. I'm ticking things off as I go through this list throughout this day. Oh, Friday, have I done my to-do list? Oh, it's Monday morning. What is my to-do list?

And I then think about my own leadership or my own relationships with clients. And I think a lot of the time I'm task oriented. I'm ticking things off as I go through this list throughout this day. Oh, Friday, have I done my to-do list? Oh, it's Monday morning. What is my to-do list?

So that's really resonated with me because actually indexing more on the relationships that will then help solve challenges or opportunities down the line. As I said, Matt, it really did resonate with me. So thanks for asking that. What about you, Matt?

So that's really resonated with me because actually indexing more on the relationships that will then help solve challenges or opportunities down the line. As I said, Matt, it really did resonate with me. So thanks for asking that. What about you, Matt?

Greyhound Trust is a non-profit organisation that looks after greyhounds after they retire from racing and they try to find homes for them.

Greyhound Trust is a non-profit organisation that looks after greyhounds after they retire from racing and they try to find homes for them.

They make absolutely amazing pets. This is Robin, one of my greyhounds. She's been with us for over four years now. She is very chill. She's a therapy dog. She's good with children. She goes to senior homes to meet elderly people. She's got a very calming and chill...

They make absolutely amazing pets. This is Robin, one of my greyhounds. She's been with us for over four years now. She is very chill. She's a therapy dog. She's good with children. She goes to senior homes to meet elderly people. She's got a very calming and chill...

effect on everyone I've got three other dogs which are a bit more anxious and she's the calming one they don't require a lot of training they don't require a lot of exercise they're sprinters they have bursts of energy so that energy goes in a quick run and then they lie down and sleep 20 hours a day they're very healthy breed so they don't require high insurance premiums or high vet bills they're easy to groom mostly if trained well and looked after well they can be good with other animals children and even sometimes cats

effect on everyone I've got three other dogs which are a bit more anxious and she's the calming one they don't require a lot of training they don't require a lot of exercise they're sprinters they have bursts of energy so that energy goes in a quick run and then they lie down and sleep 20 hours a day they're very healthy breed so they don't require high insurance premiums or high vet bills they're easy to groom mostly if trained well and looked after well they can be good with other animals children and even sometimes cats

So they race between two and four. After four, they will need a home. So they spend the majority of their life looking for a home. And this is where the small part of the time, like the beginning, where the Greyhound Trust prepared them, because they've been in the racing industry, they haven't necessarily got introduced to a family home. They don't know what a TV is, what a doorbell is.

So they race between two and four. After four, they will need a home. So they spend the majority of their life looking for a home. And this is where the small part of the time, like the beginning, where the Greyhound Trust prepared them, because they've been in the racing industry, they haven't necessarily got introduced to a family home. They don't know what a TV is, what a doorbell is.