Josh Merriman

So we officially went to market in February of 2020.

Ending February, we had $200 in MRR.

So from there until now, it's been consistent growth.

Hey folks, my guest today is Josh Merriman.

He's the revenue operations manager at a company called Message Desk, where he aims to align sales and marketing goals with their product development team.

He also led the sales team where they scaled from nothing in MRR in Q2 2020 to 15K MRR in 270 customers by next quarter.

So approaching that here quickly.

Josh, you ready to take us to the top?

Heck yeah, let's do it.

All right.

So what is Message Desk?

What are people paying you for?

Yeah.

So we're a business text messaging platform that helps small and medium-sized businesses grow their customer base, market affordably, earn more online reviews, and get paid faster through business text messaging.

And are you built on top of Twilio's sort of rails?

So we're actually built on top of Bandwidth, which is a Twilio competitor.

Interesting.

Is that your biggest expense monthly?

Um, not really, just because we're the way we price, we're kind of taking that into account.

And we get charged about less than a penny per message sent, and we charge about three to four cents to our end user.