Josh Weisberg

There were marketing automation providers.

There's a ton of email providers.

And we had what we've

believe are real differentiators in the space, but it's hard to cut through the noise.

There's so much noise in the marketing automation and tool stack space.

And at Zendesk, what we realized is nobody was taking our technology and applying it to customer service and experience teams.

So those interactions are happening on a one-on-one level, and people are writing tickets, and then an agent responds to the ticket, and there's this very manual process where most companies are still doing customer service, customer support that way.

And what we realized is we built this technology

If we paired it with Zendesk, which has this huge suite of tools that can do a really good job at having one-to-one interactions, and you can elegantly switch back and forth between automation, machine learning, some of the things that we had developed, and these chats and actual talk conversations and support tickets, if you're able to switch in and out of those two different tool stacks elegantly,

there's a huge market to be created.

And I think when we saw the size of that market and we got into discussions with Zendesk about that, it's really exciting to us.

It was a convertible note initially.

We kind of had a first tranche.

It was a convertible note.

And then after YC, we did safes because that's just the way that YC kind of does everything.

No, they don't.

And I think that that's exactly right.

So I think what we realize there's different ways.

Come on, give it give it to me.

What's the leverage?