Katie Bianchi

Absolutely. And there was incredible intentionality into how that process of innovation was going to go. We didn't know where we were going to end up, but we knew what we were going to do, I would say, as a company under his leadership to...

Absolutely. And there was incredible intentionality into how that process of innovation was going to go. We didn't know where we were going to end up, but we knew what we were going to do, I would say, as a company under his leadership to...

Absolutely. And there was incredible intentionality into how that process of innovation was going to go. We didn't know where we were going to end up, but we knew what we were going to do, I would say, as a company under his leadership to...

get to the place we wanted to get and to do it in a way that would deliver the right outcomes for our customers and our people, no matter what use case we were exploring as part of the, and there were many, but no matter what use case we were exploring as part of the initiative.

get to the place we wanted to get and to do it in a way that would deliver the right outcomes for our customers and our people, no matter what use case we were exploring as part of the, and there were many, but no matter what use case we were exploring as part of the initiative.

get to the place we wanted to get and to do it in a way that would deliver the right outcomes for our customers and our people, no matter what use case we were exploring as part of the, and there were many, but no matter what use case we were exploring as part of the initiative.

Yeah. Yeah. And I think we knew, you know, we were driven to align on what outcomes we wanted to get to. But to your point, the path of how you do it, what the best way to do it is, was was unknown. And it's that notion of forgetting everything, you know. Yep. Acknowledging you know nothing and starting from the beginning.

Yeah. Yeah. And I think we knew, you know, we were driven to align on what outcomes we wanted to get to. But to your point, the path of how you do it, what the best way to do it is, was was unknown. And it's that notion of forgetting everything, you know. Yep. Acknowledging you know nothing and starting from the beginning.

Yeah. Yeah. And I think we knew, you know, we were driven to align on what outcomes we wanted to get to. But to your point, the path of how you do it, what the best way to do it is, was was unknown. And it's that notion of forgetting everything, you know. Yep. Acknowledging you know nothing and starting from the beginning.

Yeah. So just quickly in terms of what they do, what they do today, we have a co-pilot that handles our technical support use case. And that co-pilot can handle everything from simple and repetitive tasks all the way to providing some decision and diagnostic support for our most complex problems, which is really awesome because it lets our team focus on the most complex problems.

Yeah. So just quickly in terms of what they do, what they do today, we have a co-pilot that handles our technical support use case. And that co-pilot can handle everything from simple and repetitive tasks all the way to providing some decision and diagnostic support for our most complex problems, which is really awesome because it lets our team focus on the most complex problems.

Yeah. So just quickly in terms of what they do, what they do today, we have a co-pilot that handles our technical support use case. And that co-pilot can handle everything from simple and repetitive tasks all the way to providing some decision and diagnostic support for our most complex problems, which is really awesome because it lets our team focus on the most complex problems.

And so from that perspective, we're using our AI right now to reduce our time to resolve by over 40%. whether it's the simple use cases where we're actually getting a higher degree of traction of having AI fully resolve those cases, all the way up to the complex cases.

And so from that perspective, we're using our AI right now to reduce our time to resolve by over 40%. whether it's the simple use cases where we're actually getting a higher degree of traction of having AI fully resolve those cases, all the way up to the complex cases.

And so from that perspective, we're using our AI right now to reduce our time to resolve by over 40%. whether it's the simple use cases where we're actually getting a higher degree of traction of having AI fully resolve those cases, all the way up to the complex cases.

And it's been really interesting because doing this for the simple cases delights our customers because we're on a path where they're going to be able to fully self-resolve themselves. And for the complex cases, and we do it on the complex side, not by replacing humans, but by surfacing the right data to them at the right time, so they can work smarter and they can work fast.

And it's been really interesting because doing this for the simple cases delights our customers because we're on a path where they're going to be able to fully self-resolve themselves. And for the complex cases, and we do it on the complex side, not by replacing humans, but by surfacing the right data to them at the right time, so they can work smarter and they can work fast.

And it's been really interesting because doing this for the simple cases delights our customers because we're on a path where they're going to be able to fully self-resolve themselves. And for the complex cases, and we do it on the complex side, not by replacing humans, but by surfacing the right data to them at the right time, so they can work smarter and they can work fast.

One of them, I think, to me is like I would have started earlier on the the data side. I think it's the most underestimated part of any AI effort and probably the least glamorous in certain ways. I think people tend to get excited about the shiny layers of co-pilots and automation and agentic AI.

One of them, I think, to me is like I would have started earlier on the the data side. I think it's the most underestimated part of any AI effort and probably the least glamorous in certain ways. I think people tend to get excited about the shiny layers of co-pilots and automation and agentic AI.