Kelsey Hightower
👤 SpeakerAppearances Over Time
Podcast Appearances
Close.
Plus, oh, we could upgrade PHP.
Close.
And then the ticket queue is zero.
It's just empty all day.
And so someone's like, hey, Kelsey's not logged into the phone queue.
He's not even on the phone.
He's not taking calls.
My manager pulls me in the office like, hey, Kelsey, why are you not on the phone queue?
I said, because we don't all need to be on the phone queue.
We can just have one person making the ticket queue stay at zero.
And then I would tell my colleagues, hey, look, if you can't figure it out fast, just open a ticket super quickly.
I will take care of it.
So some people specialize in Windows.
They got a Linux call.
They didn't know what to do.
I said, don't worry about it.
Just put it in the queue quickly.
Move on to the next call.
I got you.