Kevin Tawil

Certainly, they understand divine discontent.

I think they hopefully practice it.

We're a bigger organization.

I know that isn't as broad or widespread as it once was, but that core of divine discontent is certainly still there.

We hired a third party and brought together a broad cross-section of our senior team with the objective of defining Assurance Core Values.

It was a process that we were broken up into groups and those groups would work together for a period of time and we'd have their ideas and we'd come back and it was sort of interesting.

how this sort of emerged, people were voting on it.

So there's some sense of, oh, we're going to vote on our core values, which with the benefit of hindsight was not probably the way to go because they are what they are.

It's not like what you think they are necessarily.

And we went through the process of one

core value that emerged on many people's list was the idea of fun or the core value of fun.

We want to have fun in what we do.

We want to enjoy it.

We want to be excited by it.

And while a number of routes put it there, it just didn't feel right.

I was like, I'm not sure that fun is what we're trying to do.

And then one of our longstanding employees, a gentleman, Rodney Schlosser, had been with us for a long time.

He raised his hand and we were talking about fun.

He's like, look, this is not fun.

That's not the right word.