Kishan Chetan

if we help our customers to be efficient they will love us for it exactly don't think of just our time and our efficiency but think of what it means for the customer i mean that's customer experience nailed it let's not forget this is not ai in isolation it's ai that works seamlessly with humans so making sure it has the right loop to the humans as well as the right ai that sits along with the human to make that more productive

if we help our customers to be efficient they will love us for it exactly don't think of just our time and our efficiency but think of what it means for the customer i mean that's customer experience nailed it let's not forget this is not ai in isolation it's ai that works seamlessly with humans so making sure it has the right loop to the humans as well as the right ai that sits along with the human to make that more productive

if we help our customers to be efficient they will love us for it exactly don't think of just our time and our efficiency but think of what it means for the customer i mean that's customer experience nailed it let's not forget this is not ai in isolation it's ai that works seamlessly with humans so making sure it has the right loop to the humans as well as the right ai that sits along with the human to make that more productive

I'm sure your CEOs are asking for it. I'm sure your customers are asking for it. Start with something that you can turn on, show value, and then you can expand.

I'm sure your CEOs are asking for it. I'm sure your customers are asking for it. Start with something that you can turn on, show value, and then you can expand.

I'm sure your CEOs are asking for it. I'm sure your customers are asking for it. Start with something that you can turn on, show value, and then you can expand.

It's an honor to be here. This is such a fantastic set of discussions, and I'm thrilled to be here.

It's an honor to be here. This is such a fantastic set of discussions, and I'm thrilled to be here.

It's an honor to be here. This is such a fantastic set of discussions, and I'm thrilled to be here.

Yeah, that's such a fantastic question. I mean, if you think about it, I think the biggest thing that I think customer service will be with AI is limitless. That's the word I like to use. And let me explain what I mean by that. If you look at it traditionally, customer service was always focused in some sense on minimizing the number of interactions you had. It was about deflection.

Yeah, that's such a fantastic question. I mean, if you think about it, I think the biggest thing that I think customer service will be with AI is limitless. That's the word I like to use. And let me explain what I mean by that. If you look at it traditionally, customer service was always focused in some sense on minimizing the number of interactions you had. It was about deflection.

Yeah, that's such a fantastic question. I mean, if you think about it, I think the biggest thing that I think customer service will be with AI is limitless. That's the word I like to use. And let me explain what I mean by that. If you look at it traditionally, customer service was always focused in some sense on minimizing the number of interactions you had. It was about deflection.

It's about not actually speaking to somebody in customer service, Because you were focused rightfully so on managing costs because every company has to manage its bottom line. And customer service, while it was very important, was something that you could manage.

It's about not actually speaking to somebody in customer service, Because you were focused rightfully so on managing costs because every company has to manage its bottom line. And customer service, while it was very important, was something that you could manage.

It's about not actually speaking to somebody in customer service, Because you were focused rightfully so on managing costs because every company has to manage its bottom line. And customer service, while it was very important, was something that you could manage.

But instead of that, imagine that you're in a world where you could actually have a conversation with somebody at the company you're speaking about 24 by 7 across any channel, whether that's voice, whether that's like text or whether that's on WhatsApp that I love a lot. And you could do that every time in any part of your journey.

But instead of that, imagine that you're in a world where you could actually have a conversation with somebody at the company you're speaking about 24 by 7 across any channel, whether that's voice, whether that's like text or whether that's on WhatsApp that I love a lot. And you could do that every time in any part of your journey.

But instead of that, imagine that you're in a world where you could actually have a conversation with somebody at the company you're speaking about 24 by 7 across any channel, whether that's voice, whether that's like text or whether that's on WhatsApp that I love a lot. And you could do that every time in any part of your journey.

Like, you know, I'm exploring to buy this like fantastic new headset that I need. And, you know, I'm trying to do that or I'm trying to do that during the purchase or after it. And I could always get somebody on hold. That would really change customer service. And I think that's the biggest opportunity AI kind of offers because a lot of people look at it as like, hey, it can really help save costs.

Like, you know, I'm exploring to buy this like fantastic new headset that I need. And, you know, I'm trying to do that or I'm trying to do that during the purchase or after it. And I could always get somebody on hold. That would really change customer service. And I think that's the biggest opportunity AI kind of offers because a lot of people look at it as like, hey, it can really help save costs.