Kishan Chetan

Like, you know, I'm exploring to buy this like fantastic new headset that I need. And, you know, I'm trying to do that or I'm trying to do that during the purchase or after it. And I could always get somebody on hold. That would really change customer service. And I think that's the biggest opportunity AI kind of offers because a lot of people look at it as like, hey, it can really help save costs.

which is true, but where I look at it is it can essentially offer service 24 by seven across all parts of the customer service journey.

which is true, but where I look at it is it can essentially offer service 24 by seven across all parts of the customer service journey.

which is true, but where I look at it is it can essentially offer service 24 by seven across all parts of the customer service journey.

Exactly. So it's proactive in the sense that, listen, if I went in and I inquired about a headset and I moved off of it, can I actually get a reminder? Can I get some follow-up from there? So it's proactive in that sense, proactive because you have a product and Your telemetry indicates that. For example, several of the products, like a car now, has so much telemetry.

Exactly. So it's proactive in the sense that, listen, if I went in and I inquired about a headset and I moved off of it, can I actually get a reminder? Can I get some follow-up from there? So it's proactive in that sense, proactive because you have a product and Your telemetry indicates that. For example, several of the products, like a car now, has so much telemetry.

Exactly. So it's proactive in the sense that, listen, if I went in and I inquired about a headset and I moved off of it, can I actually get a reminder? Can I get some follow-up from there? So it's proactive in that sense, proactive because you have a product and Your telemetry indicates that. For example, several of the products, like a car now, has so much telemetry.

It was great when I was driving my car the other day, and I got a couple of notifications on my phone saying that you need to take care of these couple of things. And that was fantastic service stuff. I did not even know needed to be done. It already happened in my electric car, which is connected to the internet, and everything was super well connected.

It was great when I was driving my car the other day, and I got a couple of notifications on my phone saying that you need to take care of these couple of things. And that was fantastic service stuff. I did not even know needed to be done. It already happened in my electric car, which is connected to the internet, and everything was super well connected.

It was great when I was driving my car the other day, and I got a couple of notifications on my phone saying that you need to take care of these couple of things. And that was fantastic service stuff. I did not even know needed to be done. It already happened in my electric car, which is connected to the internet, and everything was super well connected.

So that's absolutely what we see, which is proactively.

So that's absolutely what we see, which is proactively.

So that's absolutely what we see, which is proactively.

But even in addition to proactive, even in reactive mode, imagine I'm in an airport, I'm in a totally different time zone, I'm calling what is late in the night in the US time, and I actually still speak to an agent on the other side, a voice agent, which is really an AI-powered agent, and I can have that conversation anytime, versus being told, you have to call between 9 a.m. and 5 p.m.,

But even in addition to proactive, even in reactive mode, imagine I'm in an airport, I'm in a totally different time zone, I'm calling what is late in the night in the US time, and I actually still speak to an agent on the other side, a voice agent, which is really an AI-powered agent, and I can have that conversation anytime, versus being told, you have to call between 9 a.m. and 5 p.m.,

But even in addition to proactive, even in reactive mode, imagine I'm in an airport, I'm in a totally different time zone, I'm calling what is late in the night in the US time, and I actually still speak to an agent on the other side, a voice agent, which is really an AI-powered agent, and I can have that conversation anytime, versus being told, you have to call between 9 a.m. and 5 p.m.,

on regular working hours in US time. So I think that's the difference. It's proactive and also like just the ability to get it 24 seven.

on regular working hours in US time. So I think that's the difference. It's proactive and also like just the ability to get it 24 seven.

on regular working hours in US time. So I think that's the difference. It's proactive and also like just the ability to get it 24 seven.

Oh, that's fantastic. Yeah. I mean, agent force is really a key part of our overall kind of platform. It's built on our overall platform. What agent force does it, it makes it very easy to build an AI agent across any role. So you could have an agent for service, which is what we're discussing, but it could be for sales to help with better sales across any industry.