Kishan Chetan

Oh, that's fantastic. Yeah. I mean, agent force is really a key part of our overall kind of platform. It's built on our overall platform. What agent force does it, it makes it very easy to build an AI agent across any role. So you could have an agent for service, which is what we're discussing, but it could be for sales to help with better sales across any industry.

Oh, that's fantastic. Yeah. I mean, agent force is really a key part of our overall kind of platform. It's built on our overall platform. What agent force does it, it makes it very easy to build an AI agent across any role. So you could have an agent for service, which is what we're discussing, but it could be for sales to help with better sales across any industry.

It could be for retail, it could be for consumer goods, financial services, and across any product. So that's kind of the core force part of agent force. And what you might ask is like an agent, And the way we look at agent is agent is somebody who like, which has a role like you're selling or you're marketing or you're servicing. It works across a set of channels.

It could be for retail, it could be for consumer goods, financial services, and across any product. So that's kind of the core force part of agent force. And what you might ask is like an agent, And the way we look at agent is agent is somebody who like, which has a role like you're selling or you're marketing or you're servicing. It works across a set of channels.

It could be for retail, it could be for consumer goods, financial services, and across any product. So that's kind of the core force part of agent force. And what you might ask is like an agent, And the way we look at agent is agent is somebody who like, which has a role like you're selling or you're marketing or you're servicing. It works across a set of channels.

So voice, as you mentioned, could be on a text, could be on a chat. It works on a set of data, which is your data as a customer service. It works on your data so it knows what's there in your knowledge base. The agent knows what's in your website, et cetera. And it essentially drives a set of actions.

So voice, as you mentioned, could be on a text, could be on a chat. It works on a set of data, which is your data as a customer service. It works on your data so it knows what's there in your knowledge base. The agent knows what's in your website, et cetera. And it essentially drives a set of actions.

So voice, as you mentioned, could be on a text, could be on a chat. It works on a set of data, which is your data as a customer service. It works on your data so it knows what's there in your knowledge base. The agent knows what's in your website, et cetera. And it essentially drives a set of actions.

And that's crucial because really what the agent is focused on is taking this data and converting that into action. And the key part of agent force is does that in a very intelligent way because at the heart of all of this is what we call our Atlas reasoning engine. It basically takes all this data, processes that data, reasons on it, and creates this output and orchestrated set of actions.

And that's crucial because really what the agent is focused on is taking this data and converting that into action. And the key part of agent force is does that in a very intelligent way because at the heart of all of this is what we call our Atlas reasoning engine. It basically takes all this data, processes that data, reasons on it, and creates this output and orchestrated set of actions.

And that's crucial because really what the agent is focused on is taking this data and converting that into action. And the key part of agent force is does that in a very intelligent way because at the heart of all of this is what we call our Atlas reasoning engine. It basically takes all this data, processes that data, reasons on it, and creates this output and orchestrated set of actions.

What that translates into is I call up somebody saying, listen, I'm coming in a little late today into my hotel, which I do all the time because flights seem to run late. Can it change my check-in or have my mobile key ready? I call up a bank and say, listen, I want to change my address. Can it actually make that happen versus like putting you in a queue?

What that translates into is I call up somebody saying, listen, I'm coming in a little late today into my hotel, which I do all the time because flights seem to run late. Can it change my check-in or have my mobile key ready? I call up a bank and say, listen, I want to change my address. Can it actually make that happen versus like putting you in a queue?

What that translates into is I call up somebody saying, listen, I'm coming in a little late today into my hotel, which I do all the time because flights seem to run late. Can it change my check-in or have my mobile key ready? I call up a bank and say, listen, I want to change my address. Can it actually make that happen versus like putting you in a queue?

So that ability to take data and drive actions is what like agent force really drives in an autonomous way. How is it different from a chatbot? Yeah, the biggest difference from a chatbot is chatbots are typically like pretty rigid, right? So it's rule-based. So you basically built a lot of rules and you've said, hey, listen, if this happens, then do this. And if this happens, do that.

So that ability to take data and drive actions is what like agent force really drives in an autonomous way. How is it different from a chatbot? Yeah, the biggest difference from a chatbot is chatbots are typically like pretty rigid, right? So it's rule-based. So you basically built a lot of rules and you've said, hey, listen, if this happens, then do this. And if this happens, do that.

So that ability to take data and drive actions is what like agent force really drives in an autonomous way. How is it different from a chatbot? Yeah, the biggest difference from a chatbot is chatbots are typically like pretty rigid, right? So it's rule-based. So you basically built a lot of rules and you've said, hey, listen, if this happens, then do this. And if this happens, do that.

And that's all great, right? And it's a great way of like driving automation in the first place versus anything else, but it's still rigid and you can run into walls very quickly. So quite often when you work with chatbots, you run into this thing that I don't know how to react to this. Now you need to speak to a human representative, right? That's a very common thing.

And that's all great, right? And it's a great way of like driving automation in the first place versus anything else, but it's still rigid and you can run into walls very quickly. So quite often when you work with chatbots, you run into this thing that I don't know how to react to this. Now you need to speak to a human representative, right? That's a very common thing.

And that's all great, right? And it's a great way of like driving automation in the first place versus anything else, but it's still rigid and you can run into walls very quickly. So quite often when you work with chatbots, you run into this thing that I don't know how to react to this. Now you need to speak to a human representative, right? That's a very common thing.