Kishan Chetan

So I think a very nice self-service experience in one case from a government, from a public sector, there are a lot of public sector agencies using Salesforce and OpenTable, which was there in our service cloud keynote with experience of engaging and getting that fantastic reservation experience and discovery experience was awesome.

So I think a very nice self-service experience in one case from a government, from a public sector, there are a lot of public sector agencies using Salesforce and OpenTable, which was there in our service cloud keynote with experience of engaging and getting that fantastic reservation experience and discovery experience was awesome.

So I think a very nice self-service experience in one case from a government, from a public sector, there are a lot of public sector agencies using Salesforce and OpenTable, which was there in our service cloud keynote with experience of engaging and getting that fantastic reservation experience and discovery experience was awesome.

Exactly. Don't think of just our time and our efficiency, but think of what it means for the customer. I mean, that's customer experience.

Exactly. Don't think of just our time and our efficiency, but think of what it means for the customer. I mean, that's customer experience.

Exactly. Don't think of just our time and our efficiency, but think of what it means for the customer. I mean, that's customer experience.

Think of exactly the right customer you want to design your customer experience for. Like, who's the customer? What are you designing your experience for? And then make sure that you have the right data for it, you have the right channels that they're on, you have the right ways to reach them.

Think of exactly the right customer you want to design your customer experience for. Like, who's the customer? What are you designing your experience for? And then make sure that you have the right data for it, you have the right channels that they're on, you have the right ways to reach them.

Think of exactly the right customer you want to design your customer experience for. Like, who's the customer? What are you designing your experience for? And then make sure that you have the right data for it, you have the right channels that they're on, you have the right ways to reach them.

You could have the best experience design, but if your customer is looking to engage with you in a different place, it doesn't work. So identify your right customer, understand what they want, and be where they are with the right data.

You could have the best experience design, but if your customer is looking to engage with you in a different place, it doesn't work. So identify your right customer, understand what they want, and be where they are with the right data.

You could have the best experience design, but if your customer is looking to engage with you in a different place, it doesn't work. So identify your right customer, understand what they want, and be where they are with the right data.

And we need to give them options. That's exactly right.

And we need to give them options. That's exactly right.

And we need to give them options. That's exactly right.

Thank you, Lauren, for having me and for the wonderful conversation. It's fantastic to hear your insights and I love your simple distillations of the key truths here in customer experience.

Thank you, Lauren, for having me and for the wonderful conversation. It's fantastic to hear your insights and I love your simple distillations of the key truths here in customer experience.

Thank you, Lauren, for having me and for the wonderful conversation. It's fantastic to hear your insights and I love your simple distillations of the key truths here in customer experience.