Kristen

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

Also, I have text messages where the financial director, specifically on my case, instructed an employee to balance bill me. Like she uses those words, balance bill it, which I thought was absolutely wild. So I was owed a refund. I sent many emails and left many voicemails

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

She never responded to me outside of sending me two itemized bills, one which stated the amount that I paid to Origins, and then she sent me another one. After I had asked for insurance audits to see the claims that they filed, she sent me another bill stating that I owed them $400, but they weren't going to pursue it.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

They charged me like $350 for an office visit, which was actually a phone call with Jennifer, an unlicensed student. And so in my emails, I was like, you can't charge me $350 for an office visit that was a phone call with an unlicensed, uncredentialed provider. I asked for a meeting with her. I asked to speak with her on the phone. She just point blank did not respond to my emails.

Nobody ever followed up with you about that? No, not at all.

Nobody ever followed up with you about that? No, not at all.

Nobody ever followed up with you about that? No, not at all.

Yes, actually. Everyone started asking for their medical records, which the bookkeeper was proposing a $25 admin fee for people to receive their medical records, which were digital documents, by the way. It wasn't like she was printing and mailing out packets of medical information. Not everybody got the email saying that they would have to pay $25 for their medical records.

Yes, actually. Everyone started asking for their medical records, which the bookkeeper was proposing a $25 admin fee for people to receive their medical records, which were digital documents, by the way. It wasn't like she was printing and mailing out packets of medical information. Not everybody got the email saying that they would have to pay $25 for their medical records.

Yes, actually. Everyone started asking for their medical records, which the bookkeeper was proposing a $25 admin fee for people to receive their medical records, which were digital documents, by the way. It wasn't like she was printing and mailing out packets of medical information. Not everybody got the email saying that they would have to pay $25 for their medical records.

And of course, that was circulated around and women who had had bad experiences and women who had had good experiences were like, WTF? This isn't fair. I never received my records. I did ask multiple times and they refused. I would like to point out that my doctor, she gave me the records that were sent to her.

And of course, that was circulated around and women who had had bad experiences and women who had had good experiences were like, WTF? This isn't fair. I never received my records. I did ask multiple times and they refused. I would like to point out that my doctor, she gave me the records that were sent to her.

And of course, that was circulated around and women who had had bad experiences and women who had had good experiences were like, WTF? This isn't fair. I never received my records. I did ask multiple times and they refused. I would like to point out that my doctor, she gave me the records that were sent to her.

I did file a report with TDI, which is the Texas Department of Insurance for balance billing. TDI is responsible for insurance fraud and stuff like that. Whoever I talked to on the phone, I let them know. I was like, listen, they did this for however long. In the last year alone, they had owed, I believe, $100,000 in refunds. Refunds for overbilling? Yes, overpaying.

I did file a report with TDI, which is the Texas Department of Insurance for balance billing. TDI is responsible for insurance fraud and stuff like that. Whoever I talked to on the phone, I let them know. I was like, listen, they did this for however long. In the last year alone, they had owed, I believe, $100,000 in refunds. Refunds for overbilling? Yes, overpaying.