Kyle Sui

Yep. Thanks for holding, how can I help you?

Yep. Thanks for holding, how can I help you?

I would need to grab the file. Would you happen to know the case ID number?

I would need to grab the file. Would you happen to know the case ID number?

Let me go and get the file.

Let me go and get the file.

Okay, give me one second. Hi there, thanks for holding. Okay, he's in his office. I'm going to transfer you right now.

Okay, give me one second. Hi there, thanks for holding. Okay, he's in his office. I'm going to transfer you right now.

Kyle.

Kyle.

Hi, how are you doing?

Hi, how are you doing?

what went wrong and what the issue is in this scenario.

what went wrong and what the issue is in this scenario.

We're trying to figure out what happened on our end. I mean, I don't deal with the lab in that situation. I just deal with the administrative side.

We're trying to figure out what happened on our end. I mean, I don't deal with the lab in that situation. I just deal with the administrative side.

So what we'll do is we're going to look into the issue. And in the meantime, we're going to issue Coral a full refund.

So what we'll do is we're going to look into the issue. And in the meantime, we're going to issue Coral a full refund.

I've proven that I'm a Diefenbaker, end of story.

I've proven that I'm a Diefenbaker, end of story.