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Lacey Peace

👤 Person
339 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Okay.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

That makes total sense. So I have a question about how AI has impacted your ability to categorize, interpret, and prioritize all of your customer data. Because when you were describing your customers, it sounded like you described there's the companies, so the employers, and then there's the employees of the employers. So that's just, that's a lot of humans to keep track of and have data about.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

That makes total sense. So I have a question about how AI has impacted your ability to categorize, interpret, and prioritize all of your customer data. Because when you were describing your customers, it sounded like you described there's the companies, so the employers, and then there's the employees of the employers. So that's just, that's a lot of humans to keep track of and have data about.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

That makes total sense. So I have a question about how AI has impacted your ability to categorize, interpret, and prioritize all of your customer data. Because when you were describing your customers, it sounded like you described there's the companies, so the employers, and then there's the employees of the employers. So that's just, that's a lot of humans to keep track of and have data about.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

So how has AI impacted your ability to house all of it and then also interpret all of it and prioritize and actually take action?

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

So how has AI impacted your ability to house all of it and then also interpret all of it and prioritize and actually take action?

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

So how has AI impacted your ability to house all of it and then also interpret all of it and prioritize and actually take action?

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

I was gonna ask you too, where your skepticism lies when it comes to the future of AI or how it can or should be ethically integrated into different teams and different departments. But you may have just answered that question, but if you have a different answer for that, I'd love to hear it.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

I was gonna ask you too, where your skepticism lies when it comes to the future of AI or how it can or should be ethically integrated into different teams and different departments. But you may have just answered that question, but if you have a different answer for that, I'd love to hear it.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

I was gonna ask you too, where your skepticism lies when it comes to the future of AI or how it can or should be ethically integrated into different teams and different departments. But you may have just answered that question, but if you have a different answer for that, I'd love to hear it.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Well said. I love that. It reminds me of a conversation I was having recently with my dad. We were talking about just how AI is changing everything. My dad was born in 1957, so he was around for a lot and around for the inception of the Internet. And he said, you know, we thought the world was going to end when the Internet became a thing. So this is nothing new.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Well said. I love that. It reminds me of a conversation I was having recently with my dad. We were talking about just how AI is changing everything. My dad was born in 1957, so he was around for a lot and around for the inception of the Internet. And he said, you know, we thought the world was going to end when the Internet became a thing. So this is nothing new.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Well said. I love that. It reminds me of a conversation I was having recently with my dad. We were talking about just how AI is changing everything. My dad was born in 1957, so he was around for a lot and around for the inception of the Internet. And he said, you know, we thought the world was going to end when the Internet became a thing. So this is nothing new.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Like, it's brand new, but also it's not. You know, we've seen so much innovation and change and transformation. It's just going to keep happening. So, you know.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Like, it's brand new, but also it's not. You know, we've seen so much innovation and change and transformation. It's just going to keep happening. So, you know.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Like, it's brand new, but also it's not. You know, we've seen so much innovation and change and transformation. It's just going to keep happening. So, you know.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Yeah.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Yeah.

Experts of Experience
Make Your Business Immortal: Create Customer Advocates & Unlock Predictive Metrics!

Yeah.

Experts of Experience
Your Pre-AI Processes are USELESS | AI Rules For 2025

Welcome back to Experts of Experience. I'm your host Lacey Peace and joining me as always is our producer Rose. Hey Rose. Hello. We just got off the mic with Katie Bianchi, the Chief Customer Officer at Palo Alto Networks. Now this one was a fun one. Katie actually gave us, and I'm not joking here, she gave us a step-by-step process for AI implementation.