Lacey Peace

She shares her biggest mistakes, their biggest wins, the things that they're planning for and looking forward to in the future, and ultimately why this is something that gets to be integrated in every step of the organization to improve not only the customer experience, but also the employee experience. So with that, let's get into it. Katie, welcome to Experts of Experience.

She shares her biggest mistakes, their biggest wins, the things that they're planning for and looking forward to in the future, and ultimately why this is something that gets to be integrated in every step of the organization to improve not only the customer experience, but also the employee experience. So with that, let's get into it. Katie, welcome to Experts of Experience.

She shares her biggest mistakes, their biggest wins, the things that they're planning for and looking forward to in the future, and ultimately why this is something that gets to be integrated in every step of the organization to improve not only the customer experience, but also the employee experience. So with that, let's get into it. Katie, welcome to Experts of Experience.

Thanks so much, Lacey. I'm thrilled to be here today. So you lead customer experience at one of the most important cybersecurity companies, Palo Alto Networks. And I'm wondering when you're at like a dinner party or in the elevator and someone asks, what do you do? How do you answer them?

Thanks so much, Lacey. I'm thrilled to be here today. So you lead customer experience at one of the most important cybersecurity companies, Palo Alto Networks. And I'm wondering when you're at like a dinner party or in the elevator and someone asks, what do you do? How do you answer them?

Thanks so much, Lacey. I'm thrilled to be here today. So you lead customer experience at one of the most important cybersecurity companies, Palo Alto Networks. And I'm wondering when you're at like a dinner party or in the elevator and someone asks, what do you do? How do you answer them?

Awesome. And before you got into this work that you're doing now, what was your background like and your experience like before this? What brought you to this role?

Awesome. And before you got into this work that you're doing now, what was your background like and your experience like before this? What brought you to this role?

Awesome. And before you got into this work that you're doing now, what was your background like and your experience like before this? What brought you to this role?

That's awesome. And what I like about what you shared is that you're choosing really complex companies to work within and really complex customer experiences to solve. Have you always been someone drawn to these like big problems? Yes, absolutely.

That's awesome. And what I like about what you shared is that you're choosing really complex companies to work within and really complex customer experiences to solve. Have you always been someone drawn to these like big problems? Yes, absolutely.

That's awesome. And what I like about what you shared is that you're choosing really complex companies to work within and really complex customer experiences to solve. Have you always been someone drawn to these like big problems? Yes, absolutely.

That's so cool. So I pointed this out in our prep call, and I want to reiterate it for our audience. You've been at Palo Alto Networks for two and a half years. So you came right in at the beginning of when generative AI started to take the stage. And right after COVID, so what was that like for you?

That's so cool. So I pointed this out in our prep call, and I want to reiterate it for our audience. You've been at Palo Alto Networks for two and a half years. So you came right in at the beginning of when generative AI started to take the stage. And right after COVID, so what was that like for you?

That's so cool. So I pointed this out in our prep call, and I want to reiterate it for our audience. You've been at Palo Alto Networks for two and a half years. So you came right in at the beginning of when generative AI started to take the stage. And right after COVID, so what was that like for you?

You kind of came into this company and it's probably just a lot to take in, not only being at a new company, but with all these big changes and big trends happening at once.

You kind of came into this company and it's probably just a lot to take in, not only being at a new company, but with all these big changes and big trends happening at once.

You kind of came into this company and it's probably just a lot to take in, not only being at a new company, but with all these big changes and big trends happening at once.

So I want to get into this implementation process and all the lessons you guys have learned in doing this. But can you just set the table here and tell our audience kind of where you are in this AI journey? How long has it been? So it's been, it sounds like two and a half years since you started that you guys started implementing this. Where are your teams at in this process?

So I want to get into this implementation process and all the lessons you guys have learned in doing this. But can you just set the table here and tell our audience kind of where you are in this AI journey? How long has it been? So it's been, it sounds like two and a half years since you started that you guys started implementing this. Where are your teams at in this process?