Lacey Peace

Yeah. Oh, I love that analogy. AI is a shield. Okay. I might steal that one here in a future episode. Okay, you talked a little bit about metrics kind of towards the beginning of our conversation.

Yeah. Oh, I love that analogy. AI is a shield. Okay. I might steal that one here in a future episode. Okay, you talked a little bit about metrics kind of towards the beginning of our conversation.

I did want to touch on that because some people are having a hard time trying to figure out like, okay, what are the metrics that still matter that are, you know, we've used them in customer success for a long time. But what are the new metrics I should be looking at to measure if my, you know, AI implementations working well?

I did want to touch on that because some people are having a hard time trying to figure out like, okay, what are the metrics that still matter that are, you know, we've used them in customer success for a long time. But what are the new metrics I should be looking at to measure if my, you know, AI implementations working well?

I did want to touch on that because some people are having a hard time trying to figure out like, okay, what are the metrics that still matter that are, you know, we've used them in customer success for a long time. But what are the new metrics I should be looking at to measure if my, you know, AI implementations working well?

How can I sort of see or get the pulse of if like my digital employees and my human employees are playing well together? Yeah, talk to me about how you guys are thinking about that.

How can I sort of see or get the pulse of if like my digital employees and my human employees are playing well together? Yeah, talk to me about how you guys are thinking about that.

How can I sort of see or get the pulse of if like my digital employees and my human employees are playing well together? Yeah, talk to me about how you guys are thinking about that.

Were there any customer stories that you wanted to share?

Were there any customer stories that you wanted to share?

Were there any customer stories that you wanted to share?

Oh, I love that. So what's next in this? You guys, you've talked a little bit about, a lot about the implementation process to this point, but you're already in the works. You guys are still constantly experimenting. So next six months, next year, I talk to you five years from now, what do you think you're going to be working on, working towards? Yeah.

Oh, I love that. So what's next in this? You guys, you've talked a little bit about, a lot about the implementation process to this point, but you're already in the works. You guys are still constantly experimenting. So next six months, next year, I talk to you five years from now, what do you think you're going to be working on, working towards? Yeah.

Oh, I love that. So what's next in this? You guys, you've talked a little bit about, a lot about the implementation process to this point, but you're already in the works. You guys are still constantly experimenting. So next six months, next year, I talk to you five years from now, what do you think you're going to be working on, working towards? Yeah.

Consistency builds trust. And that's what I love about tools like AgentForce. With AgentForce, AI agents can help you deliver consistently excellent service to your customers 24-7. Fully integrated with Salesforce, AgentForce is redefining CX. Salesforce has the experts, resources, and technology to help you start your agent force transformation today.

Consistency builds trust. And that's what I love about tools like AgentForce. With AgentForce, AI agents can help you deliver consistently excellent service to your customers 24-7. Fully integrated with Salesforce, AgentForce is redefining CX. Salesforce has the experts, resources, and technology to help you start your agent force transformation today.

Consistency builds trust. And that's what I love about tools like AgentForce. With AgentForce, AI agents can help you deliver consistently excellent service to your customers 24-7. Fully integrated with Salesforce, AgentForce is redefining CX. Salesforce has the experts, resources, and technology to help you start your agent force transformation today.

In fact, Salesforce's support experience is now powered by agent force. See the future in action at help.salesforce.com. Because it's not just an operating system. It's also like this knowledge base. So like I, as a new employee, or even I've been an employee for 10 years, but now there's this brand new thing that like basically makes my knowledge completely defunct.

In fact, Salesforce's support experience is now powered by agent force. See the future in action at help.salesforce.com. Because it's not just an operating system. It's also like this knowledge base. So like I, as a new employee, or even I've been an employee for 10 years, but now there's this brand new thing that like basically makes my knowledge completely defunct.

In fact, Salesforce's support experience is now powered by agent force. See the future in action at help.salesforce.com. Because it's not just an operating system. It's also like this knowledge base. So like I, as a new employee, or even I've been an employee for 10 years, but now there's this brand new thing that like basically makes my knowledge completely defunct.