Laura Meschi

So it's part of the challenge and part of the beauty of this is that you just learn as you go. So that was the challenge. And yeah, because the, um, deflection rate is not what we expected. We kind of have to try different ways of achieving and maximize the power of the technology that we have. Um,

So it's part of the challenge and part of the beauty of this is that you just learn as you go. So that was the challenge. And yeah, because the, um, deflection rate is not what we expected. We kind of have to try different ways of achieving and maximize the power of the technology that we have. Um,

And that's also why this is such an interesting journey, because you have to kind of learn while you're on the ground. There isn't much more we could have planned around this apart from the choice of use cases. So I think it's also about changing the perception on the metrics that you want to look at to measure success. So with technology like this, probably ROI is,

And that's also why this is such an interesting journey, because you have to kind of learn while you're on the ground. There isn't much more we could have planned around this apart from the choice of use cases. So I think it's also about changing the perception on the metrics that you want to look at to measure success. So with technology like this, probably ROI is,

And that's also why this is such an interesting journey, because you have to kind of learn while you're on the ground. There isn't much more we could have planned around this apart from the choice of use cases. So I think it's also about changing the perception on the metrics that you want to look at to measure success. So with technology like this, probably ROI is,

is not the best matrix to give it justice. People could consider also the impact on CISA and satisfaction of customers in the interaction with the virtual agent. The easiness of how It changes from a menu-based bot, which is what we had before, to an LLM that can literally pick up your tone and can have a conversation with you like a human.

is not the best matrix to give it justice. People could consider also the impact on CISA and satisfaction of customers in the interaction with the virtual agent. The easiness of how It changes from a menu-based bot, which is what we had before, to an LLM that can literally pick up your tone and can have a conversation with you like a human.

is not the best matrix to give it justice. People could consider also the impact on CISA and satisfaction of customers in the interaction with the virtual agent. The easiness of how It changes from a menu-based bot, which is what we had before, to an LLM that can literally pick up your tone and can have a conversation with you like a human.

So it can pick up the context, it can resend the information. So it's also shifting the focus from ROI to a range of wider metrics. It's possibly something companies have to take into consideration when deciding to embark into an AI journey.

So it can pick up the context, it can resend the information. So it's also shifting the focus from ROI to a range of wider metrics. It's possibly something companies have to take into consideration when deciding to embark into an AI journey.

So it can pick up the context, it can resend the information. So it's also shifting the focus from ROI to a range of wider metrics. It's possibly something companies have to take into consideration when deciding to embark into an AI journey.

I was impressed by how easy it is to set up the actual facility, if you're not asking the agent to perform any actions, it's literally like typing a narrative and it's like you're talking to a human explaining a new employee what they're supposed to be doing. and telling them what they should and shouldn't do and how easy it gets on with it in a way, how fast it learns.

I was impressed by how easy it is to set up the actual facility, if you're not asking the agent to perform any actions, it's literally like typing a narrative and it's like you're talking to a human explaining a new employee what they're supposed to be doing. and telling them what they should and shouldn't do and how easy it gets on with it in a way, how fast it learns.

I was impressed by how easy it is to set up the actual facility, if you're not asking the agent to perform any actions, it's literally like typing a narrative and it's like you're talking to a human explaining a new employee what they're supposed to be doing. and telling them what they should and shouldn't do and how easy it gets on with it in a way, how fast it learns.

And if you read through some of the transcripts of communications with our customers, it is impressive how fast

And if you read through some of the transcripts of communications with our customers, it is impressive how fast

And if you read through some of the transcripts of communications with our customers, it is impressive how fast

seamless it is and how the probably the customer didn't even realize they were talking to an ai agent if we were in declaring it at the beginning of the conversation yeah um so that's something that i knew was going to happen but every time i see it i'm like super impressed wow this is happening Yeah. So the easiness of setting it up, I was really impressed with it.

seamless it is and how the probably the customer didn't even realize they were talking to an ai agent if we were in declaring it at the beginning of the conversation yeah um so that's something that i knew was going to happen but every time i see it i'm like super impressed wow this is happening Yeah. So the easiness of setting it up, I was really impressed with it.

seamless it is and how the probably the customer didn't even realize they were talking to an ai agent if we were in declaring it at the beginning of the conversation yeah um so that's something that i knew was going to happen but every time i see it i'm like super impressed wow this is happening Yeah. So the easiness of setting it up, I was really impressed with it.