Laura Meschi

It's all about the quality of the data you have.

So we worked with a development company that has helped us in the past with Salesforce development. And I strongly recommend companies to assess that possibility. because it was really helpful for us to be able to count on them when it comes to the prep work.

So we worked with a development company that has helped us in the past with Salesforce development. And I strongly recommend companies to assess that possibility. because it was really helpful for us to be able to count on them when it comes to the prep work.

So we worked with a development company that has helped us in the past with Salesforce development. And I strongly recommend companies to assess that possibility. because it was really helpful for us to be able to count on them when it comes to the prep work.

So it took, as I said, longer than we expected, but we were able to go live with the first complex use case in the space of two months since we started the whole process. operation on this. And then it continued for the next three months.

So it took, as I said, longer than we expected, but we were able to go live with the first complex use case in the space of two months since we started the whole process. operation on this. And then it continued for the next three months.

So it took, as I said, longer than we expected, but we were able to go live with the first complex use case in the space of two months since we started the whole process. operation on this. And then it continued for the next three months.

So it took longer than the six weeks everyone goes on about, but it was because we picked quite complex use cases, as I said, and the preparation in terms of data was quite extensive.

So it took longer than the six weeks everyone goes on about, but it was because we picked quite complex use cases, as I said, and the preparation in terms of data was quite extensive.

So it took longer than the six weeks everyone goes on about, but it was because we picked quite complex use cases, as I said, and the preparation in terms of data was quite extensive.

Exactly. Especially because within companies, it's kind of a new role. So there isn't anyone that has done this before. Whereas if you start speaking to a development consultancy company, they have worked with our other clients and kind of bring their knowledge and good practice. So they can spare you a lot of time.

Exactly. Especially because within companies, it's kind of a new role. So there isn't anyone that has done this before. Whereas if you start speaking to a development consultancy company, they have worked with our other clients and kind of bring their knowledge and good practice. So they can spare you a lot of time.

Exactly. Especially because within companies, it's kind of a new role. So there isn't anyone that has done this before. Whereas if you start speaking to a development consultancy company, they have worked with our other clients and kind of bring their knowledge and good practice. So they can spare you a lot of time.

And, you know, there are many companies out there where if your values align, then it's an extension of your own team. And it's very easy to work with them because they understand the business and They also understand the technology much better than you and the company.

And, you know, there are many companies out there where if your values align, then it's an extension of your own team. And it's very easy to work with them because they understand the business and They also understand the technology much better than you and the company.

And, you know, there are many companies out there where if your values align, then it's an extension of your own team. And it's very easy to work with them because they understand the business and They also understand the technology much better than you and the company.

One of the surprises or like welcome surprise, I was hoping this was going to happen, was that the negative CES score on how easy it is to get in touch with us via live chat has increased massively. Before, around 15% of the negative entries when it comes to negative CES were about how clunky it was to get in touch with us via live chat because mainly of the menu-based bot. That was my baby.

One of the surprises or like welcome surprise, I was hoping this was going to happen, was that the negative CES score on how easy it is to get in touch with us via live chat has increased massively. Before, around 15% of the negative entries when it comes to negative CES were about how clunky it was to get in touch with us via live chat because mainly of the menu-based bot. That was my baby.

One of the surprises or like welcome surprise, I was hoping this was going to happen, was that the negative CES score on how easy it is to get in touch with us via live chat has increased massively. Before, around 15% of the negative entries when it comes to negative CES were about how clunky it was to get in touch with us via live chat because mainly of the menu-based bot. That was my baby.

I liked working on it, but it wasn't the best when it comes to smoothness. Whereas now that type of negative feedback is virtually dissolved.