Lauren Wood

So something that I'm thinking about as you're talking, because I also do voice of customer work with my clients as a customer experience consultant, I totally agree. An independent party, someone who, one, knows how to ask the right questions, but also is not the CSM or the person that that company, that your client is speaking to on a daily basis because they have a relationship.

So something that I'm thinking about as you're talking, because I also do voice of customer work with my clients as a customer experience consultant, I totally agree. An independent party, someone who, one, knows how to ask the right questions, but also is not the CSM or the person that that company, that your client is speaking to on a daily basis because they have a relationship.

So something that I'm thinking about as you're talking, because I also do voice of customer work with my clients as a customer experience consultant, I totally agree. An independent party, someone who, one, knows how to ask the right questions, but also is not the CSM or the person that that company, that your client is speaking to on a daily basis because they have a relationship.

They're not going to want to hurt your feelings. They'll hurt my feelings all day and no one cares. Right. There's when it comes to AI, just bringing that back into the conversation, there's incredible tools now that can help us to listen across all these channels to connect the dots between different information sources and bring it all together.

They're not going to want to hurt your feelings. They'll hurt my feelings all day and no one cares. Right. There's when it comes to AI, just bringing that back into the conversation, there's incredible tools now that can help us to listen across all these channels to connect the dots between different information sources and bring it all together.

They're not going to want to hurt your feelings. They'll hurt my feelings all day and no one cares. Right. There's when it comes to AI, just bringing that back into the conversation, there's incredible tools now that can help us to listen across all these channels to connect the dots between different information sources and bring it all together.

And I feel like if there's one place to start and tell me if you agree or disagree with this, it's if we're implementing AI, let's use it to listen so that we know where we should be investing further in AI. Would you say that's true or not true?

And I feel like if there's one place to start and tell me if you agree or disagree with this, it's if we're implementing AI, let's use it to listen so that we know where we should be investing further in AI. Would you say that's true or not true?

And I feel like if there's one place to start and tell me if you agree or disagree with this, it's if we're implementing AI, let's use it to listen so that we know where we should be investing further in AI. Would you say that's true or not true?

Mm-hmm. I also think when it comes to listening to our customer, understanding what is it that our customer actually needs and wants, which is so critical. As you said, the business doesn't exist without selling something to the customer. So the customer needs to want it. And really honing in on what is it that that customer wants is so important. That being said, in this moment of AI,

Mm-hmm. I also think when it comes to listening to our customer, understanding what is it that our customer actually needs and wants, which is so critical. As you said, the business doesn't exist without selling something to the customer. So the customer needs to want it. And really honing in on what is it that that customer wants is so important. That being said, in this moment of AI,

Mm-hmm. I also think when it comes to listening to our customer, understanding what is it that our customer actually needs and wants, which is so critical. As you said, the business doesn't exist without selling something to the customer. So the customer needs to want it. And really honing in on what is it that that customer wants is so important. That being said, in this moment of AI,

I don't think most people, most consumers, most business customers even know the possibilities, know what is possible. And I actually have a client right now who is in the hospitality space and is trying to disrupt the industry. And I'm out there talking to customers on their behalf, really trying to gather the information from the customer. And

I don't think most people, most consumers, most business customers even know the possibilities, know what is possible. And I actually have a client right now who is in the hospitality space and is trying to disrupt the industry. And I'm out there talking to customers on their behalf, really trying to gather the information from the customer. And

I don't think most people, most consumers, most business customers even know the possibilities, know what is possible. And I actually have a client right now who is in the hospitality space and is trying to disrupt the industry. And I'm out there talking to customers on their behalf, really trying to gather the information from the customer. And

The CEO makes a good point, and I'd love your thoughts on this, is that they don't even know what they want because what we can do is beyond what they've ever seen before. How do you tackle that type of sentiment? Right.

The CEO makes a good point, and I'd love your thoughts on this, is that they don't even know what they want because what we can do is beyond what they've ever seen before. How do you tackle that type of sentiment? Right.

The CEO makes a good point, and I'd love your thoughts on this, is that they don't even know what they want because what we can do is beyond what they've ever seen before. How do you tackle that type of sentiment? Right.

We have to really understand our customers so that we can bridge the gap between now and the future. If we really understand them, if we know them, if we know what problems and challenges they're facing on a day-to-day basis, then we can use our knowledge that we have from diving into AI and using AI and actually bridge that gap of what's possible. And that's where true innovation comes from.

We have to really understand our customers so that we can bridge the gap between now and the future. If we really understand them, if we know them, if we know what problems and challenges they're facing on a day-to-day basis, then we can use our knowledge that we have from diving into AI and using AI and actually bridge that gap of what's possible. And that's where true innovation comes from.