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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Why is it so difficult for them to actually get the insurance support that they've been paying into?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Why is it so difficult for them to actually get the insurance support that they've been paying into?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

Why is it so difficult for them to actually get the insurance support that they've been paying into?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I think that's why I, part of the reason why I wanted to have you on the show is that the experience of going, like the loss itself is a terrible experience. I have many people close to me who are going through this right now, but then the actual rebuilding experience is like, also awful.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I think that's why I, part of the reason why I wanted to have you on the show is that the experience of going, like the loss itself is a terrible experience. I have many people close to me who are going through this right now, but then the actual rebuilding experience is like, also awful.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I think that's why I, part of the reason why I wanted to have you on the show is that the experience of going, like the loss itself is a terrible experience. I have many people close to me who are going through this right now, but then the actual rebuilding experience is like, also awful.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And that is such a moment where we can be helping people to navigate such a complex situation, which is exactly what Bright Harbor is here to do. And so I'd love to learn a little bit about how are you supporting clients through that? Can you give us a bit more of a picture in terms of what is the experience you are trying to create for those who are working with you?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And that is such a moment where we can be helping people to navigate such a complex situation, which is exactly what Bright Harbor is here to do. And so I'd love to learn a little bit about how are you supporting clients through that? Can you give us a bit more of a picture in terms of what is the experience you are trying to create for those who are working with you?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And that is such a moment where we can be helping people to navigate such a complex situation, which is exactly what Bright Harbor is here to do. And so I'd love to learn a little bit about how are you supporting clients through that? Can you give us a bit more of a picture in terms of what is the experience you are trying to create for those who are working with you?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I can imagine, I mean, even myself having been so near to the virus happening and there being this huge rebuilding effort, it's very difficult for people to see what is the next month going to look like? What is the next year going to look like? People have children in schools and there's so many complexities of life just compound.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I can imagine, I mean, even myself having been so near to the virus happening and there being this huge rebuilding effort, it's very difficult for people to see what is the next month going to look like? What is the next year going to look like? People have children in schools and there's so many complexities of life just compound.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And I can imagine, I mean, even myself having been so near to the virus happening and there being this huge rebuilding effort, it's very difficult for people to see what is the next month going to look like? What is the next year going to look like? People have children in schools and there's so many complexities of life just compound.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And so giving people an element of control when so often they don't have that control where they're just dealing with, you know, request after request, I can really understand that that's giving people peace of mind. And so you're really reshaping this awful experience into something that's much more manageable.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And so giving people an element of control when so often they don't have that control where they're just dealing with, you know, request after request, I can really understand that that's giving people peace of mind. And so you're really reshaping this awful experience into something that's much more manageable.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

And so giving people an element of control when so often they don't have that control where they're just dealing with, you know, request after request, I can really understand that that's giving people peace of mind. And so you're really reshaping this awful experience into something that's much more manageable.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I want to get into kind of how you support people through this insanely crazy time. But before I do, I want to just ask, how are people in L.A. doing? You are speaking to people in such a tender moment. And I want to check in. How have you been feeling, the Los Angeles folks handling all of this?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I want to get into kind of how you support people through this insanely crazy time. But before I do, I want to just ask, how are people in L.A. doing? You are speaking to people in such a tender moment. And I want to check in. How have you been feeling, the Los Angeles folks handling all of this?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I want to get into kind of how you support people through this insanely crazy time. But before I do, I want to just ask, how are people in L.A. doing? You are speaking to people in such a tender moment. And I want to check in. How have you been feeling, the Los Angeles folks handling all of this?

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I share that sentiment and I haven't been talking to as many people as you and your team have by any means, but I've been so incredibly blown away at how LA is showing up. And like you said, it's really this community effort to support one another. And it's moments like these, I think, where we need to come together and we really see the beauty of humanity despite immense devastation.

Experts of Experience
LA Fires Exposed a Harsh Customer Service Truth

I share that sentiment and I haven't been talking to as many people as you and your team have by any means, but I've been so incredibly blown away at how LA is showing up. And like you said, it's really this community effort to support one another. And it's moments like these, I think, where we need to come together and we really see the beauty of humanity despite immense devastation.