Lauren Wood

Yeah.

Yeah.

Completely. It is the ultimate NPS hack. So that's so awesome. Thanks for sharing that. I could not agree more. All right, Gavin, we have two last lightning round questions for you. The first is I'd love to hear about a recent experience that you had with a brand that left you impressed. Tell us about that experience.

Completely. It is the ultimate NPS hack. So that's so awesome. Thanks for sharing that. I could not agree more. All right, Gavin, we have two last lightning round questions for you. The first is I'd love to hear about a recent experience that you had with a brand that left you impressed. Tell us about that experience.

Completely. It is the ultimate NPS hack. So that's so awesome. Thanks for sharing that. I could not agree more. All right, Gavin, we have two last lightning round questions for you. The first is I'd love to hear about a recent experience that you had with a brand that left you impressed. Tell us about that experience.

It's the best.

It's the best.

It's the best.

I love it. Now you're inspiring me. I want to figure this out. I'm making it a mission to have an episode about it. We're getting someone from Apple on the show. We're going to do it. We're going to do it. And then my last question for you is what is one piece of advice that every customer experience leader should hear?

I love it. Now you're inspiring me. I want to figure this out. I'm making it a mission to have an episode about it. We're getting someone from Apple on the show. We're going to do it. We're going to do it. And then my last question for you is what is one piece of advice that every customer experience leader should hear?

I love it. Now you're inspiring me. I want to figure this out. I'm making it a mission to have an episode about it. We're getting someone from Apple on the show. We're going to do it. We're going to do it. And then my last question for you is what is one piece of advice that every customer experience leader should hear?

We can't innovate if we're following the herd. Yeah. We need to rethink how things are done. And I think that that is one of the beautiful challenges that AI is actually bringing to the table is it's forcing us to rethink how we're doing things. But then there's also companies like Bright Harbor, not necessarily AI, but that's exactly what you guys are doing.

We can't innovate if we're following the herd. Yeah. We need to rethink how things are done. And I think that that is one of the beautiful challenges that AI is actually bringing to the table is it's forcing us to rethink how we're doing things. But then there's also companies like Bright Harbor, not necessarily AI, but that's exactly what you guys are doing.

We can't innovate if we're following the herd. Yeah. We need to rethink how things are done. And I think that that is one of the beautiful challenges that AI is actually bringing to the table is it's forcing us to rethink how we're doing things. But then there's also companies like Bright Harbor, not necessarily AI, but that's exactly what you guys are doing.

And I'm so grateful for all of the work that you're doing to support not only Los Angeles, but all the areas around in the United States and soon the world that are struggling with these types of disasters. So really appreciate all the work you're doing and thank you so much for coming on the show and sharing these wonderful insights.

And I'm so grateful for all of the work that you're doing to support not only Los Angeles, but all the areas around in the United States and soon the world that are struggling with these types of disasters. So really appreciate all the work you're doing and thank you so much for coming on the show and sharing these wonderful insights.

And I'm so grateful for all of the work that you're doing to support not only Los Angeles, but all the areas around in the United States and soon the world that are struggling with these types of disasters. So really appreciate all the work you're doing and thank you so much for coming on the show and sharing these wonderful insights.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I am joined by Michael Maoz, who is the Senior Vice President of Innovation Strategy at Salesforce, where he's focused on developing innovative strategies, as the name describes, that enhance customer experiences and, of course, drive business growth.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I am joined by Michael Maoz, who is the Senior Vice President of Innovation Strategy at Salesforce, where he's focused on developing innovative strategies, as the name describes, that enhance customer experiences and, of course, drive business growth.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. Today, I am joined by Michael Maoz, who is the Senior Vice President of Innovation Strategy at Salesforce, where he's focused on developing innovative strategies, as the name describes, that enhance customer experiences and, of course, drive business growth.