Lauren Wood

I'm curious to know, how do you run your meetings with your team? Just in terms of having them, one, be comfortable to make decisions and then also learn from their peers. I'm just, I can tell that you're such an impactful leader and I'm just curious to know what are some of your methods, tips, tricks so that our listeners can learn from you?

I'm curious to know, how do you run your meetings with your team? Just in terms of having them, one, be comfortable to make decisions and then also learn from their peers. I'm just, I can tell that you're such an impactful leader and I'm just curious to know what are some of your methods, tips, tricks so that our listeners can learn from you?

It's like continuous learning and enabling our teams to continuously learn and gain insights and inspiration around what they can be doing differently. What's working, what's not working, what are people liking, what are people not liking? It's so, so, so valuable to gather those insights from all the different channels and bring them back so that that client facing team can really learn more.

It's like continuous learning and enabling our teams to continuously learn and gain insights and inspiration around what they can be doing differently. What's working, what's not working, what are people liking, what are people not liking? It's so, so, so valuable to gather those insights from all the different channels and bring them back so that that client facing team can really learn more.

It's like continuous learning and enabling our teams to continuously learn and gain insights and inspiration around what they can be doing differently. What's working, what's not working, what are people liking, what are people not liking? It's so, so, so valuable to gather those insights from all the different channels and bring them back so that that client facing team can really learn more.

from what has happened. Because it is so often that we help a customer or a client and we don't actually know what their outcome was or what they're feeling about it was later. And that feedback, if we can help our teams get that feedback, it will really support them in their growth. And speaking of growth, I wanted to talk about training.

from what has happened. Because it is so often that we help a customer or a client and we don't actually know what their outcome was or what they're feeling about it was later. And that feedback, if we can help our teams get that feedback, it will really support them in their growth. And speaking of growth, I wanted to talk about training.

from what has happened. Because it is so often that we help a customer or a client and we don't actually know what their outcome was or what they're feeling about it was later. And that feedback, if we can help our teams get that feedback, it will really support them in their growth. And speaking of growth, I wanted to talk about training.

I know you mentioned you have a very robust training program for your team. Tell us a little bit about what are the key components of that training program?

I know you mentioned you have a very robust training program for your team. Tell us a little bit about what are the key components of that training program?

I know you mentioned you have a very robust training program for your team. Tell us a little bit about what are the key components of that training program?

I want to talk a little bit about that, making sure that the guest has a good experience and kind of ensuring that you're remedying something quickly because it can... It's easier said than done. And I know having worked in restaurants and hospitality myself and then moving into SaaS, it applies for all of us in every space.

I want to talk a little bit about that, making sure that the guest has a good experience and kind of ensuring that you're remedying something quickly because it can... It's easier said than done. And I know having worked in restaurants and hospitality myself and then moving into SaaS, it applies for all of us in every space.

I want to talk a little bit about that, making sure that the guest has a good experience and kind of ensuring that you're remedying something quickly because it can... It's easier said than done. And I know having worked in restaurants and hospitality myself and then moving into SaaS, it applies for all of us in every space.

What are some of the tactics or techniques that you teach your team around how to really remedy something so that a guest or a customer can have a good experience quickly?

What are some of the tactics or techniques that you teach your team around how to really remedy something so that a guest or a customer can have a good experience quickly?

What are some of the tactics or techniques that you teach your team around how to really remedy something so that a guest or a customer can have a good experience quickly?

We need to identify what is valuable to our unique customer. It is sales 101, right? Listening to understand what is it that this person really cares about? And then how can I remedy this situation properly? to their needs because we've all, I'm sure we've all been in an experience where something wasn't working with some company and they say, okay, well, we'll do this.

We need to identify what is valuable to our unique customer. It is sales 101, right? Listening to understand what is it that this person really cares about? And then how can I remedy this situation properly? to their needs because we've all, I'm sure we've all been in an experience where something wasn't working with some company and they say, okay, well, we'll do this.

We need to identify what is valuable to our unique customer. It is sales 101, right? Listening to understand what is it that this person really cares about? And then how can I remedy this situation properly? to their needs because we've all, I'm sure we've all been in an experience where something wasn't working with some company and they say, okay, well, we'll do this.