Lauren Wood

I'm so happy that you bring up the concept of leadership experience because at the end of the day, it starts with the leaders. And especially when we think about employee and customer experience, those are usually owned by individual leaders that are a part of a greater whole. And I find the ability for the leadership team to collaborate cross-functionally, to

I'm so happy that you bring up the concept of leadership experience because at the end of the day, it starts with the leaders. And especially when we think about employee and customer experience, those are usually owned by individual leaders that are a part of a greater whole. And I find the ability for the leadership team to collaborate cross-functionally, to

I'm so happy that you bring up the concept of leadership experience because at the end of the day, it starts with the leaders. And especially when we think about employee and customer experience, those are usually owned by individual leaders that are a part of a greater whole. And I find the ability for the leadership team to collaborate cross-functionally, to

to understand the needs and challenges and pain points of one another, to be on the same team directly impacts the ability for the employees to feel safe, for the employees to feel heard, for the employees to feel connected to the business. And then also be able to then go on and create that for the customer. And that leadership component is just so incredibly vital.

to understand the needs and challenges and pain points of one another, to be on the same team directly impacts the ability for the employees to feel safe, for the employees to feel heard, for the employees to feel connected to the business. And then also be able to then go on and create that for the customer. And that leadership component is just so incredibly vital.

to understand the needs and challenges and pain points of one another, to be on the same team directly impacts the ability for the employees to feel safe, for the employees to feel heard, for the employees to feel connected to the business. And then also be able to then go on and create that for the customer. And that leadership component is just so incredibly vital.

And I know we talk, I think every leader knows the importance of great leadership. but it is not that often put on the table as a key point of focus.

And I know we talk, I think every leader knows the importance of great leadership. but it is not that often put on the table as a key point of focus.

And I know we talk, I think every leader knows the importance of great leadership. but it is not that often put on the table as a key point of focus.

And it's the reason why I became a leadership coach myself, because as I went and sought coaching, because I knew I needed to step up in terms of my leadership, I saw that connection and I was like, okay, I'm not getting, I'm not going to get this from my organization. So I'm going to go and pay and get someone to help me from the outside. But I think that it's,

And it's the reason why I became a leadership coach myself, because as I went and sought coaching, because I knew I needed to step up in terms of my leadership, I saw that connection and I was like, okay, I'm not getting, I'm not going to get this from my organization. So I'm going to go and pay and get someone to help me from the outside. But I think that it's,

And it's the reason why I became a leadership coach myself, because as I went and sought coaching, because I knew I needed to step up in terms of my leadership, I saw that connection and I was like, okay, I'm not getting, I'm not going to get this from my organization. So I'm going to go and pay and get someone to help me from the outside. But I think that it's,

It's something that executive teams really need to think about is how are we leveling up and how are we supporting our leaders to be the face of the organization and to inspire the organization and to connect the organization? I think it's just such an incredible point here.

It's something that executive teams really need to think about is how are we leveling up and how are we supporting our leaders to be the face of the organization and to inspire the organization and to connect the organization? I think it's just such an incredible point here.

It's something that executive teams really need to think about is how are we leveling up and how are we supporting our leaders to be the face of the organization and to inspire the organization and to connect the organization? I think it's just such an incredible point here.

And leadership experience isn't something I talk about that often, but you are going to send me on a rant now because it's a big one.

And leadership experience isn't something I talk about that often, but you are going to send me on a rant now because it's a big one.

And leadership experience isn't something I talk about that often, but you are going to send me on a rant now because it's a big one.

I want to make sure that I understand here. Can you define one more time for us high ground thinking versus low ground thinking?

I want to make sure that I understand here. Can you define one more time for us high ground thinking versus low ground thinking?