Lauren Wood

We literally have AI employees on our team doing things.

We literally have AI employees on our team doing things.

Just because you can doesn't mean you should.

Just because you can doesn't mean you should.

Just because you can doesn't mean you should.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. What happens when companies stop treating customer experience as a checkbox and start treating it as their competitive advantage? In the world of customer experience, Carrie Bodine Stans is one of the most influential voices shaping how businesses connect to their customers.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. What happens when companies stop treating customer experience as a checkbox and start treating it as their competitive advantage? In the world of customer experience, Carrie Bodine Stans is one of the most influential voices shaping how businesses connect to their customers.

Hello, everyone, and welcome back to Experts of Experience. I'm your host, Lauren Wood. What happens when companies stop treating customer experience as a checkbox and start treating it as their competitive advantage? In the world of customer experience, Carrie Bodine Stans is one of the most influential voices shaping how businesses connect to their customers.

She's the co-author of Outside In, a book that has helped many, many businesses reshape how they think about customer experience. She's the founder of Bodine & Co., where she works with Fortune 500 brands and beyond to design more human and customer-centric experiences.

She's the co-author of Outside In, a book that has helped many, many businesses reshape how they think about customer experience. She's the founder of Bodine & Co., where she works with Fortune 500 brands and beyond to design more human and customer-centric experiences.

She's the co-author of Outside In, a book that has helped many, many businesses reshape how they think about customer experience. She's the founder of Bodine & Co., where she works with Fortune 500 brands and beyond to design more human and customer-centric experiences.

And today, we're going to be diving into the business opportunity of effective CX strategies, the frameworks to design those strategies, and why designing with AI in mind is fundamentally different in how we approach customer experience. Keri, so great to have you on the show. I am thrilled to be here, Lauren. Thanks so much. Your name has come up many times as I've done this show.

And today, we're going to be diving into the business opportunity of effective CX strategies, the frameworks to design those strategies, and why designing with AI in mind is fundamentally different in how we approach customer experience. Keri, so great to have you on the show. I am thrilled to be here, Lauren. Thanks so much. Your name has come up many times as I've done this show.

And today, we're going to be diving into the business opportunity of effective CX strategies, the frameworks to design those strategies, and why designing with AI in mind is fundamentally different in how we approach customer experience. Keri, so great to have you on the show. I am thrilled to be here, Lauren. Thanks so much. Your name has come up many times as I've done this show.

Many people say you have to talk to Keri. She's such an incredible voice in the space. And so I'm so thrilled to finally have you on the show. And in going through your work and reading what you have done, there's two key things that I really want to dive into today. One is...

Many people say you have to talk to Keri. She's such an incredible voice in the space. And so I'm so thrilled to finally have you on the show. And in going through your work and reading what you have done, there's two key things that I really want to dive into today. One is...

Many people say you have to talk to Keri. She's such an incredible voice in the space. And so I'm so thrilled to finally have you on the show. And in going through your work and reading what you have done, there's two key things that I really want to dive into today. One is...

How human-centered experience design has always been key to customer experience when we think about how are we building for our customer. And then this piece of AI, because you're teaching a really interesting course on how to design for AI with the customer in mind that we want to dive into.

How human-centered experience design has always been key to customer experience when we think about how are we building for our customer. And then this piece of AI, because you're teaching a really interesting course on how to design for AI with the customer in mind that we want to dive into.

How human-centered experience design has always been key to customer experience when we think about how are we building for our customer. And then this piece of AI, because you're teaching a really interesting course on how to design for AI with the customer in mind that we want to dive into.