Lex Fridman

I'll do the full ad reads now.

I try to make them interesting, but if you skip, please still do check out the sponsors.

I enjoy their stuff.

Maybe you will too.

To get in touch with me for whatever reason, go to lexfriedman.com slash contact.

In case I don't get a chance to say this, Happy New Year.

Let's make this 2026 a fun one.

All right, let's go.

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I really do think a big part of what makes a product or a company incredible is the customer service.

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where you can handle, you can help take care of the needs of the customer and the complicated problems.

Sometimes it's hand-holding, never talking down to them, trying not to do too basic of a solution to a very unique particular kind of problem, because each customer problem, yes, might look like a common problem,

but it has unique certain characteristics to it that if you pay attention to them and you take care of them, you can really make a person happy.

And a company that makes a large number of people happy is going to be a great company.