Lex Fridman

This episode is brought to you by FINN, the number one AI agent for customer service.

65% average resolution rate.

Trusted by over 6,000 customers.

including some incredible companies, incredible technology companies, incredible AI companies.

When an AI company trusts you to do the customer service, you know you're legit.

Built to handle complex multi-step queries like returns, exchanges, and disputes.

I really do think a big part of what makes a product or a company incredible is the customer service.

And getting that right

where you can handle, you can help take care of the needs of the customer and the complicated problems.

Sometimes it's hand-holding, never talking down to them, trying not to do too basic of a solution to a very unique particular kind of problem, because each customer problem, yes, might look like a common problem,

but it has unique certain characteristics to it that if you pay attention to them and you take care of them, you can really make a person happy.

And a company that makes a large number of people happy is going to be a great company.

Anyway, go to fin.ai.com to learn more about transforming your customer service and scaling your support team.

That's fin.ai.com.

This episode is also brought to you by Miro, an online collaborative platform.

They have this innovation workspace that blends AI and human creativity to turn ideas into real things, into results.

One of the things I love the most,

Recently getting back into the research environment, working on a lot of fun robotics projects with a lot of brilliant mechanical engineers, software engineers, machine learning people, robotics people.

It's just the conversations we have.

Sometimes the aimless exploration of ideas, sometimes banter, sometimes humor, sometimes real rigor over mathematical models of a particular phenomena, whether it's the controllers, whether it's the perception of the robots, whether it's the different stages of the ML process, whether it's the different layers of the stack,