Lex Fridman

This episode is also brought to you by FINN, a powerful AI system that focuses on customer service.

It's trusted by over 6,000 companies.

It has a 65 average resolution rate and is built to handle complex multi-step queries like returns, exchanges, and disputes.

This is such a fascinating problem because...

Customer problems, the bulk of them fall into very specific set of categories, but there's nuanced details within those categories that make all the difference.

And it can be an incredibly frustrating thing for a human being like myself, I swear.

I promise.

Definitely not a robot.

Wouldn't tell you if I was.

But it's frustrating for a human to come to the customer service process

And to know that your problem kind of is like this problem, there is all these details that you can provide about the system you're operating on, the specifics of the puzzle you're trying to solve.

But there's details that you just know in your gut that this is important, especially if you kind of thought through the problem.

I've been through this quite a bit.

You want to have some level of personalization that can get to the tricky aspect, the perspective on the problem that really would lead you down the road to a solution.

Anyway,

Love this problem.

Really glad Finn is focusing on it.

Go to finn.ai.com to learn more about transforming your customer service and scaling your support team.

That's finn.ai.com.

This episode is also brought to you by Quo, spelled Q-U-O.