Lex Fridman

Definitely not a robot.

Wouldn't tell you if I was.

But it's frustrating for a human to come to the customer service process

And to know that your problem kind of is like this problem, there is all these details that you can provide about the system you're operating on, the specifics of the puzzle you're trying to solve.

But there's details that you just know in your gut that this is important, especially if you kind of thought through the problem.

I've been through this quite a bit.

You want to have some level of personalization that can get to the tricky aspect, the perspective on the problem that really would lead you down the road to a solution.

Anyway,

Love this problem.

Really glad Finn is focusing on it.

Go to finn.ai.com to learn more about transforming your customer service and scaling your support team.

That's finn.ai.com.

This episode is also brought to you by Quo, spelled Q-U-O.

Also known as a company with just three letters will win you a game of Scrabble.

That is not a joke.

It feels like a joke I have made before, but let's run with it.

It's a dad joke.

It's a bad dad joke.

The only thing worse than a dad joke is a bad dad joke.

But here we go.