Lindsay Gross

Absolutely. Thanks so much for having me on, Scott. So I'm Lindsay Gross, the founder and CEO of Claims Theory. Claims Theory is a consulting firm focused on revenue cycle management in health care. I've spent over 20 years in the RCM space, leading operations, integrating acquisitions and teams.

Absolutely. Thanks so much for having me on, Scott. So I'm Lindsay Gross, the founder and CEO of Claims Theory. Claims Theory is a consulting firm focused on revenue cycle management in health care. I've spent over 20 years in the RCM space, leading operations, integrating acquisitions and teams.

Absolutely. Thanks so much for having me on, Scott. So I'm Lindsay Gross, the founder and CEO of Claims Theory. Claims Theory is a consulting firm focused on revenue cycle management in health care. I've spent over 20 years in the RCM space, leading operations, integrating acquisitions and teams.

I've worked with and for private equity backed organizations and certainly understand how to move quickly and communicate with stakeholders. I started Claims Theory because I wanted to do things differently. I wanted to create a business that brings real clarity to a complex space and one that's built on trust and partnership.

I've worked with and for private equity backed organizations and certainly understand how to move quickly and communicate with stakeholders. I started Claims Theory because I wanted to do things differently. I wanted to create a business that brings real clarity to a complex space and one that's built on trust and partnership.

I've worked with and for private equity backed organizations and certainly understand how to move quickly and communicate with stakeholders. I started Claims Theory because I wanted to do things differently. I wanted to create a business that brings real clarity to a complex space and one that's built on trust and partnership.

We help organizations with everything from coding and billing audits, staffing augmentation to leadership placement and strategy, especially when organizations are going through big changes or just need extra support.

We help organizations with everything from coding and billing audits, staffing augmentation to leadership placement and strategy, especially when organizations are going through big changes or just need extra support.

We help organizations with everything from coding and billing audits, staffing augmentation to leadership placement and strategy, especially when organizations are going through big changes or just need extra support.

Everything that you just said. Anxiety and excitement, yes. I think initially early on, you know, when you're when you're figuring out exactly what you want to do, what you want to name the business, the direction you want to go in. You know, there are so many thoughts and ideas and then you kind of really narrow it down and you just go. It is it's exciting.

Everything that you just said. Anxiety and excitement, yes. I think initially early on, you know, when you're when you're figuring out exactly what you want to do, what you want to name the business, the direction you want to go in. You know, there are so many thoughts and ideas and then you kind of really narrow it down and you just go. It is it's exciting.

Everything that you just said. Anxiety and excitement, yes. I think initially early on, you know, when you're when you're figuring out exactly what you want to do, what you want to name the business, the direction you want to go in. You know, there are so many thoughts and ideas and then you kind of really narrow it down and you just go. It is it's exciting.

And I think, Scott, each new conversation, each new person, I'm fortunate enough to speak with. You know, I just see things through many different lenses now. But no, it's exciting. And we're growing quickly right out of the gate. So very fortunate for that.

And I think, Scott, each new conversation, each new person, I'm fortunate enough to speak with. You know, I just see things through many different lenses now. But no, it's exciting. And we're growing quickly right out of the gate. So very fortunate for that.

And I think, Scott, each new conversation, each new person, I'm fortunate enough to speak with. You know, I just see things through many different lenses now. But no, it's exciting. And we're growing quickly right out of the gate. So very fortunate for that.

It does. You know, there are several trends I'd like to touch on, but I'll start with the growing challenge around staffing in RCM specifically, finding people who really have the right experience. It's getting harder for a variety of reasons. A lot of seasoned professionals have left the industry, whether that be retirement, burnout, just wanting to do something different.

It does. You know, there are several trends I'd like to touch on, but I'll start with the growing challenge around staffing in RCM specifically, finding people who really have the right experience. It's getting harder for a variety of reasons. A lot of seasoned professionals have left the industry, whether that be retirement, burnout, just wanting to do something different.

It does. You know, there are several trends I'd like to touch on, but I'll start with the growing challenge around staffing in RCM specifically, finding people who really have the right experience. It's getting harder for a variety of reasons. A lot of seasoned professionals have left the industry, whether that be retirement, burnout, just wanting to do something different.

And as an industry, we haven't done a great job of pulling in fresh talent or making this a space people actively want to enter, especially as it relates to the next generation of workers. And at the same time, the expectations have shifted today. It's not just about billing or collections. It's about so much more than that, navigating increasingly complex payer environments, adapting to new tech,

And as an industry, we haven't done a great job of pulling in fresh talent or making this a space people actively want to enter, especially as it relates to the next generation of workers. And at the same time, the expectations have shifted today. It's not just about billing or collections. It's about so much more than that, navigating increasingly complex payer environments, adapting to new tech,