Lloyd Blankfein

I have the voicemails.

I kept going on with my normal job.

I traveled everywhere.

The problems of the firm traveled with me if I was getting off in France or in China.

I could work just as well.

The phones worked just as easily from there.

And I kept communicating with people constantly.

And it turns out the quieter you are, when people don't know what's going on, that's when fear takes over.

And if you communicate and people are on board with you, it just made for more resilience.

So I'd say communication.

Resilience.

I always liked is an important character.

It's because over your life cycle, things are going to go wrong periodically.

Everyone in poker over a lifetime of playing gets the same hand statistically.

It's just who plays them better.

And so I'd say that that's a very important thing.

I'd say reading history teaches you resilience because you know we go through cycles.

And the highs, at the highs, you have to bring people down to reality.

But by the way, at the lows...

You also have upside-down bubbles where people get too negative and you know it's going to sort out.