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Lou Wang

๐Ÿ‘ค Speaker
218 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

So those are two e-commerce platforms that have organically grown on their own or, you know, organic to us at least.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, and a rising tide floats all boats.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Right.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And so we've seen great success, uh, being able to utilize both the Shopify app platform and the big commerce app platform as growth channels for us.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um,

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Per, I would say per day, we're in the, like, let's say 20 to 30 range.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Now per month, you multiply that.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

So I'm probably, probably a little under a thousand, I would say.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, that's again, back of the envelope calculation, less on weekends, more on weekdays.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Right.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, that's a good question.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Uh, I would have to take a look at that.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Um, I know, you know, usually what we, we don't really look at things, you know, from my perspective, I look at things in terms of net growth on the revenue side.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And some of that happens with new accounts.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Some of that happens in seats.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

We focus on those two things equally.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Like when we have our salespeople and our account people reach out to folks, we're, we're very focused on, you know, how many number of seats are going to be able to bring in and less so on whether this is a new account.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

Right.

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

And because

SaaS Interviews with CEOs, Startups, Founders
Reamaze Breaks $3m ARR Helping ECommerce Brands with HelpDesk Tool

To us, an account with one seat is probably worth less than harvesting an existing account and bringing them from five to 10 seats, let's say.