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Lyssa McGowan

๐Ÿ‘ค Speaker
330 total appearances

Appearances Over Time

Podcast Appearances

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

Yeah, no, I have a great board, actually. I'm very lucky. And I sat down before I joined with my chairman, Ian, and Ian's coached a number of first-time CEOs into CEO positions, really experienced. And he actually had like a five-page document that talked about his role versus my role. And we worked through it.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

Yeah, no, I have a great board, actually. I'm very lucky. And I sat down before I joined with my chairman, Ian, and Ian's coached a number of first-time CEOs into CEO positions, really experienced. And he actually had like a five-page document that talked about his role versus my role. And we worked through it.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think that was just so helpful to kind of figure out and have those discussions up front before we got into the actual job.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think that was just so helpful to kind of figure out and have those discussions up front before we got into the actual job.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think that was just so helpful to kind of figure out and have those discussions up front before we got into the actual job.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I think the right boards have a good mix of challenge and support, right? Because that just like the right execs and the right businesses. So I think being open to challenge and not being defensive and not misinterpreting challenges kind of, you know, something else is quite important. So because in the end, NEDs want to be helpful, right? They turn up 10 or 12 times a year,

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I think the right boards have a good mix of challenge and support, right? Because that just like the right execs and the right businesses. So I think being open to challenge and not being defensive and not misinterpreting challenges kind of, you know, something else is quite important. So because in the end, NEDs want to be helpful, right? They turn up 10 or 12 times a year,

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I think the right boards have a good mix of challenge and support, right? Because that just like the right execs and the right businesses. So I think being open to challenge and not being defensive and not misinterpreting challenges kind of, you know, something else is quite important. So because in the end, NEDs want to be helpful, right? They turn up 10 or 12 times a year,

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

They want to be useful and they want to get engaged. So the more you invite them in, the more you're going to get out of them. And I know that from being a NED. It's very easy not to be defensive at the beginning because the problems aren't really your problems. But two or three years in, you know, they are actually critiquing things you've done and advising you to do things differently.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

They want to be useful and they want to get engaged. So the more you invite them in, the more you're going to get out of them. And I know that from being a NED. It's very easy not to be defensive at the beginning because the problems aren't really your problems. But two or three years in, you know, they are actually critiquing things you've done and advising you to do things differently.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

They want to be useful and they want to get engaged. So the more you invite them in, the more you're going to get out of them. And I know that from being a NED. It's very easy not to be defensive at the beginning because the problems aren't really your problems. But two or three years in, you know, they are actually critiquing things you've done and advising you to do things differently.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think staying non-defensive and open is probably harder than starting that way.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think staying non-defensive and open is probably harder than starting that way.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

And I think staying non-defensive and open is probably harder than starting that way.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

Cross between a Labrador and a Border Collie.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

Cross between a Labrador and a Border Collie.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

Cross between a Labrador and a Border Collie.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I don't know what you call that. A Collie... I don't know.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I don't know what you call that. A Collie... I don't know.

Redefiners
Paws, Purpose & Profit: A Conversation with Pets at Home CEO Lyssa McGowan

I don't know what you call that. A Collie... I don't know.