Mónica Guzmán

Bring it all.

Bring your gestures.

Bring your tone.

Things like goodwill.

don't easily get communicated in words when you're having an argument.

They could communicate it in people's faces, how they smile, the tension releasing giggles in the middle of things.

This is important.

It is more difficult on social media, but it is not impossible.

To quote a friend of mine, social media is the boss level of discourse.

You have to put into words the things that you normally just communicate automatically, like goodwill, like good intent and wanting to build trust and this sort of welcoming attitude.

that we have in our faces when we ask a question with compassion.

And so it's about bringing all of that into the limited tool set and platform that you have.

And it absolutely is possible.

I think a big, big, and maybe the most important tool is modeling.

So if you want to have a context of intellectual humility, of openness, and of candor, you model it.

So I try to do that as soon as I can in a conversation.

Get us past...

any kind of pretense get us past the talking points, right?

Because most of the time what people will do when they don't feel very secure to actually explore their real perspectives is they will just grab the talking point that they've seen other people take shelter under.

And so when we do that, when it's just talking point versus talking point, we're basically having proxy battles, proxy conversations, they're not real.