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Mads

๐Ÿ‘ค Speaker
146 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

It was $105 million seriously led by General Atlantic, but also with all the existing investors chipping in on their pro-rata and more.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So a significant round for us.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And also with General Atlantic being a partner that is used to, of course, heavy, hyper-organic growth, but also sometimes with an M&A agenda.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

Yeah, definitely.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So Dixter is a next generation customer service platform, just as you said, Nathan.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And of course, we have been changing the way customer service works and brands, typically consumer brands, but also B2B the last two years.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And we are disrupting the way you do it on a typical ticketing basis.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

We are doing it in a conversational way in what we call customer friendship.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So all the conversations across all channels, we are equally strong at all channels, phone, email, live chat, messaging, Facebook Messenger, WhatsApp, and the list continues.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And then we use the customer data and the channels to basically build strong bonds across all these different experiences.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So that's kind of the core of Dixia.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And what we're going to talk about today is how we expanded what we call internally at Dixit, the effortless trinity.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So I'm looking forward to talk a little bit more about that.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

Olivia, an AI knowledge base from Melbourne, Australia.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

Yeah.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

Back in February last year.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So just around a thousand customers, including both the very small ones we had in the beginning, we were starting out as an SMB and then gradually into more mid-market where we play today and even enterprise to some extent.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

It was $105 million, seriously, led by General Atlantic, but also with all the existing investors chipping in on their pro-rata and more.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

So a significant round for us.

SaaS Interviews with CEOs, Startups, Founders
Details behind Dixa $43m Acquisition, $15m combined ARR, $400m Valuation

And also with General Atlantic being a partner that is used to, of course, heavy, hyper-organic growth, but also sometimes with an M&A agenda.

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