Mads
๐ค SpeakerAppearances Over Time
Podcast Appearances
It was $105 million seriously led by General Atlantic, but also with all the existing investors chipping in on their pro-rata and more.
So a significant round for us.
And also with General Atlantic being a partner that is used to, of course, heavy, hyper-organic growth, but also sometimes with an M&A agenda.
Yeah, definitely.
So Dixter is a next generation customer service platform, just as you said, Nathan.
And of course, we have been changing the way customer service works and brands, typically consumer brands, but also B2B the last two years.
And we are disrupting the way you do it on a typical ticketing basis.
We are doing it in a conversational way in what we call customer friendship.
So all the conversations across all channels, we are equally strong at all channels, phone, email, live chat, messaging, Facebook Messenger, WhatsApp, and the list continues.
And then we use the customer data and the channels to basically build strong bonds across all these different experiences.
So that's kind of the core of Dixia.
And what we're going to talk about today is how we expanded what we call internally at Dixit, the effortless trinity.
So I'm looking forward to talk a little bit more about that.
Olivia, an AI knowledge base from Melbourne, Australia.
Yeah.
Back in February last year.
So just around a thousand customers, including both the very small ones we had in the beginning, we were starting out as an SMB and then gradually into more mid-market where we play today and even enterprise to some extent.
It was $105 million, seriously, led by General Atlantic, but also with all the existing investors chipping in on their pro-rata and more.
So a significant round for us.
And also with General Atlantic being a partner that is used to, of course, heavy, hyper-organic growth, but also sometimes with an M&A agenda.