Maegan Stephens and Nicole Lowenbraun

And I know she has a track record of getting it right.

So in a split second, I made a call to say, whoa, you must have felt so thrown.

And in that split second, Megan gave me exactly what I needed, support listening.

She didn't rush in to fix it.

She didn't scold me.

She didn't probe me with more questions.

She validated my emotions.

And don't worry, the client liked my revisions.

Yeah, that is not the big reveal.

It's this.

Support listening is the only type of listening that you need to do every single time you listen at work.

Even when the person has you with the goal of, I need you to discern or I need you to immerse or I need you to advance, they always need you to support.

A nod of appreciation, a heavy sigh to match theirs.

Sometimes that's all it takes.

And sometimes they just need you to sit with them.

Because at work, you are always listening to what is said and even what's not said.

Ready for a bonus?

You're already really good at meeting one of these goals, because just like there are four goals, there are four listening styles, and they have the same names.

All right, so the goals, support, advance, immerse, discern, that's what someone needs from you.

The styles, support, advance, immerse, discern.