Mamoon Hamid

Yeah, well, hats off to Klarna for undertaking this. I just remember the time when we built an internal CRM at Kleiner Perkins, and it sort of cost us many millions of dollars and then ongoing millions of dollars a year to just upkeep. And at some point we realized, like, there's a great tool called... We could just get Affinity. Exactly. We use Affinity. It's great, okay?

Yeah, well, hats off to Klarna for undertaking this. I just remember the time when we built an internal CRM at Kleiner Perkins, and it sort of cost us many millions of dollars and then ongoing millions of dollars a year to just upkeep. And at some point we realized, like, there's a great tool called... We could just get Affinity. Exactly. We use Affinity. It's great, okay?

Yeah, well, hats off to Klarna for undertaking this. I just remember the time when we built an internal CRM at Kleiner Perkins, and it sort of cost us many millions of dollars and then ongoing millions of dollars a year to just upkeep. And at some point we realized, like, there's a great tool called... We could just get Affinity. Exactly. We use Affinity. It's great, okay?

And, you know, like, we had four engineers on it, like, working... Why? Why? Exactly. Why? And now I think it's actually maybe slightly different. That's too broad of a brush to paint with is if you think of the people you'd hire for customer support as labor that you would spend money on. Now, how about you hire developers to do the labor work for you in the form of AI?

And, you know, like, we had four engineers on it, like, working... Why? Why? Exactly. Why? And now I think it's actually maybe slightly different. That's too broad of a brush to paint with is if you think of the people you'd hire for customer support as labor that you would spend money on. Now, how about you hire developers to do the labor work for you in the form of AI?

And, you know, like, we had four engineers on it, like, working... Why? Why? Exactly. Why? And now I think it's actually maybe slightly different. That's too broad of a brush to paint with is if you think of the people you'd hire for customer support as labor that you would spend money on. Now, how about you hire developers to do the labor work for you in the form of AI?

So I get the rationale perhaps that Sebastian has around doing that internally, but I also get like, there will be a company that's going to do it really well for you and you will have to pay for outcomes and you have to pay for the number of tickets resolved by that software or that AI. So the question is, are you not willing to pay that?

So I get the rationale perhaps that Sebastian has around doing that internally, but I also get like, there will be a company that's going to do it really well for you and you will have to pay for outcomes and you have to pay for the number of tickets resolved by that software or that AI. So the question is, are you not willing to pay that?

So I get the rationale perhaps that Sebastian has around doing that internally, but I also get like, there will be a company that's going to do it really well for you and you will have to pay for outcomes and you have to pay for the number of tickets resolved by that software or that AI. So the question is, are you not willing to pay that?

And in most cases, at the end of the day, you're like, you know, I should just pay Stripe two and a half percent, okay, rather than billing it all myself. So the question will be, well, how many companies will go down the path of Klarna? The other side of it is that Right now, we're in this area, you talked about sugar rush. We're in this era of you're doing a bunch of proof of concepts.

And in most cases, at the end of the day, you're like, you know, I should just pay Stripe two and a half percent, okay, rather than billing it all myself. So the question will be, well, how many companies will go down the path of Klarna? The other side of it is that Right now, we're in this area, you talked about sugar rush. We're in this era of you're doing a bunch of proof of concepts.

And in most cases, at the end of the day, you're like, you know, I should just pay Stripe two and a half percent, okay, rather than billing it all myself. So the question will be, well, how many companies will go down the path of Klarna? The other side of it is that Right now, we're in this area, you talked about sugar rush. We're in this era of you're doing a bunch of proof of concepts.

You're just trying out all this cool stuff that's come into existence in the last two years and seeing what can I do with it? And every CIO at every large company is spending real money doing POCs. In many cases, you realize like, you know, it's hard actually to build this custom thing inside POC.

You're just trying out all this cool stuff that's come into existence in the last two years and seeing what can I do with it? And every CIO at every large company is spending real money doing POCs. In many cases, you realize like, you know, it's hard actually to build this custom thing inside POC.

You're just trying out all this cool stuff that's come into existence in the last two years and seeing what can I do with it? And every CIO at every large company is spending real money doing POCs. In many cases, you realize like, you know, it's hard actually to build this custom thing inside POC.

And this reminds me of like 25 years ago during the internet, everyone's spending a lot of money internally to do things on the internet. And then you hired all these consultants from Razor Efficient, Sapient, and other companies that came in and tried to help you with the internet. And I think that same thing is happening right now. And history repeats itself.

And this reminds me of like 25 years ago during the internet, everyone's spending a lot of money internally to do things on the internet. And then you hired all these consultants from Razor Efficient, Sapient, and other companies that came in and tried to help you with the internet. And I think that same thing is happening right now. And history repeats itself.

And this reminds me of like 25 years ago during the internet, everyone's spending a lot of money internally to do things on the internet. And then you hired all these consultants from Razor Efficient, Sapient, and other companies that came in and tried to help you with the internet. And I think that same thing is happening right now. And history repeats itself.

Yeah. I think we will hopefully never talk to a customer support agent ever again. Like someone you call for the airlines, like, you know, help me with my flight and get upgraded or I need to change my seat or can you cancel it because I can't go. You know, the bank, things of that ilk that you still scratch your head, why am I still doing this?

Yeah. I think we will hopefully never talk to a customer support agent ever again. Like someone you call for the airlines, like, you know, help me with my flight and get upgraded or I need to change my seat or can you cancel it because I can't go. You know, the bank, things of that ilk that you still scratch your head, why am I still doing this?