Mario Harik

But now with AI, with the new versions we are launching, we actually are intent, it's not live yet, it's going to go live over the next few months.

But effectively as a supervisor, whenever I take the photo, AI automatically tells you what it found wrong in your trailer.

And now we can actually fix that before you actually send that trailer over the road.

So the reason, if you think about our service in a trucking company,

One is making sure, because as a less than truckload carrier, what we do is a customer could be shipping one or two pallets, but then we get it to one of our terminals where we consolidate that freight with other people's pallets effectively.

And then you're moving that freight across a network of 300 locations across North America.

So one of the KPIs would be, we call it service quality, which is not damaging the freight, because when you are consolidating and deconsolidating freight, that could lead to quality issues as people handle that freight over a longer distance.

So that's one measure.

The second measure is providing on-time service, that if the customer is expecting a pickup today, that you pick up that freight when it is intended to be picked up.

And then if they're expecting it to be a destination in three days from now, that you're getting it three days from now as well.

But these are the two primary measure of how we measure the service quality or the service for a given customer.

So our average weight per shipment is approximately, call it 1,400 pounds.

And it varies in the range that you mentioned.

So a couple hundred pounds all the way to 10,000 plus pounds.

But usually once you start getting to 15,000, it makes sense to send that on a full truckload where you are booking an entire truck effectively to go from point A to point B.

100%.

So the way we make it work and we implemented those tools as well.

And there's one thing, everybody goes to work every day wanting to do a good job.

And when you get feedback and possibly enforcement, obviously you're going to do it in a more effective way.

But every time one of our drivers or dock workers scans a pallet on the dock, they automatically see two dials on their handheld.